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Old 09-23-2013, 01:59 PM   #912
library addict
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Posts: 13,126
Karma: 37197878
Join Date: Nov 2010
Location: USA
Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)
Quote:
Originally Posted by apesmom View Post
Has anyone emailed Kobo support using their webform in the past few weeks?
Last night I purchased a book but the download was for something else, didn't even get a confirmation email.

Also never heard anything back when I sent an email about the prices changing on books listed as $1.99 but appearing much higher on the check out screen. That was over a week ago. I'm wondering if those issues are just being sent off into a black hole from their new website.
I have been using the Chat feature lately to report any problems/issues. No only is it more immediate interaction, but they then email you a copy of the chat. I started using chat as I never had much luck with contacting them via email.

I had one book I purchased a few sales ago that I never got the confirmation email on. But I was able to download it with no issues.

There was also one book which shows as a different title and author in ADE but the book itself is the correct book.

ETA: Sorry, I couldn't remember the title offhand. Rebecca Zanetti's Against the Wall appears in ADE as Private Practice by Samantha Black. But the book itself looks to be the correct book. I haven't read it yet.

Last edited by library addict; 09-23-2013 at 02:10 PM. Reason: add book title
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