Quote:
Originally Posted by Zeeke5
I don't know if this is a hardware or software issue. I downloaded my books through Adobe Digital editions and when I read a book and put it to sleep it always reverts to the same first book I opened initially, even though I have read 10 pages of a newer book. Not sure why this is happening and it is a little bit frustrating. Spoke with customer service 3 times already Who told me to reset and then re-sign him and then reinitialize all of which I have done and I'm still left with the same problem except now half the books I had put the collection that I had created are no longer there. Would all this be a software issue or do I just need to go and exchange this for a new one as it might be hardware problem any ideas thanks a lot everyone.
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Did you do a full factory reset or just a pin reset (pressing the button in the bottom (I assume it's still on the bottom) with a pin)? You can do a full factory reset (wipe the device) from the Settings/Device Information menu. Try that if you haven't. The problem sounds like a software problem with the database, but if you have wiped the device that should have solved it. If you have done a factory reset and it's still doing this I'd do an exchange because it sounds like the memory is corrupt.