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So you are ranting because you didn't bother to check the format on the book you bought beforehand when it was clearly not stated? While I agree that the website should have clearly stated which format it was in, as long as they didn't put any false information (saying it's an epub when it's actually a pdf), they are not in the wrong. Poor customer relationship, definitely.
Sorry, but I have always thought that it's a buyer's responsability to check that the product meets his/her requirement: if I want a gluten free product, then I should make sure the one I buy is. If it's not clearly stated, I ask or I buy something else.
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