[robko]

Originally Posted by toeragamuffin

I've tried it in other wifi areas but to no avail. It gets busy for a long time then finally says 'cannot connect'. For what reason?

I take it you mean you tried it on another network other than your own home network and it didn't work there either? If that's the case, short of doing a factory reset and seeing if that helps, I'd have to call it hardware failure and need to send it back under warranty.

Originally Posted by toeragamuffin

Since the update, the kobo is not good at using the correct cover for sleep or off mode display. In short, it displays the wrong cover. Most often the previous book i was reading before whatever i closed the kobo on.

This is a known issue with sideloaded books and I would assume this is being worked on.

Originally Posted by toeragamuffin

I wrote an email to the contact service and days later recieved a response that had nothing to do with my enquiry and was clearly meant for someone else.

This unfortunately is also a known issue and I won't even speculate on it ever getting fixed. While the reply might have appeared to be meant for someone else (and might even have been an answer to a problem someone else was having), my experience with e-mail support is that you are as likely to get a random answer as one that has any relation to what you wrote (i.e. the answer you got was probably not actually directed to someone else but accidentally sent to you).