Thread: Touch Kobo Touch Firmware 2.0
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Old 07-15-2012, 12:41 PM   #379
mXb
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Posts: 304
Karma: 1129952
Join Date: Apr 2012
Location: UK here & there
Device: Ex-Kobo Touch-Nook Simple Touch-Kobo Mini-Retina Mini
"offering" updates rather than force feeding them to us
Quote:
Originally Posted by robko View Post
While I would agree that it would be nice to have that option, I can understand why they don't. Kobo customer service has a hard enough time with only 1 firmware in the wild, trying to support multiple versions with different interfaces would be very difficult. I would think any company would have a challenge with this, and Kobo's front line CS is far from the top of the heap.
They wouldn't have to "support" multiple versions, if someone contacts them about a problem with an old version they tell that person to download the current version.

If that person then still has the problem on the current version Kobo can deal with it.

It seems to me most software companies "offer" their updates, unless you have ticked the auto update box, which personally I don't do.

What do other eReader companies do regarding updates ?
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