Quote:
Originally Posted by HarryT
Not a matter of "concern", but a simple matter of right and wrong, as far as I'm concerned. If someone's made a mistake which is going to cost them money, the right thing to do is to inform them about it (as Paul very properly did), not take advantage of them. Just my personal opinion. I'd do the same if it were my next door neighbour, or a large company.
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Which it seems to have taken them 12 hours or so to respond to, if indeed it was a mistake at all, there's no definitive answer on that yet. I'd suggest that if it was a mistake then having a few thousand books downloaded free is much more likely to make them review their pricing algorithms and procedures, and maybe improve the responsiveness of their customer service, than receiving a polite note would. So, a win all round.
Of course if it wasn't a mistake but a promotion by Faber & Faber then not downloading kinda defeats the purpose, plus your assumption of error may have deprived you of a few books and the authors of the expected exposure.
A company is responsible for its own website. If that website offers something free then there is nothing even remotely dishonest about downloading it. To make assumptions unsupported by any sort of evidence and to base your subsequent actions on those assumptions seems to me to be either foolish or arrogant. As someone who has repeatedly shown a great regard for following rules to the letter of the law I would think you would agree with that.