Quote:
Originally Posted by Flip Martian
It was 15 days old so yes under warranty - I would have settled for an exchange if the store had stock...but they didn't. Far easier and quicker to return to the store than mess about mailing it back to Sony - who, in the UK at least, would probably tell me to deal direct with the retailer, not them. The store is always our first contact point for recently purchased , not the manufacturer.
As it was, they refunded immediately and within 24 hours I had ordered another elsewhere at 75% of the original cost; so saved myself some money.
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Quote:
Originally Posted by ProfCrash
Yet another good reason to not get a Sony. That is just piss poor customer service.
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You missed the part where they said probably. They did NOT actually contact Sony so you can't judge on assumptions. Well, I suppose anyone can but they'd be wrong for doing so just as you are here.