Quote:
Originally Posted by ProfCrash
Yet another good reason to not get a Sony. That is just piss poor customer service. Amazon has its faults but when an in warranty Kindle breaks, you call Amazon, they send you a replacement no matter where you bought it, you send the broken back in the box your new one came. Average time is 2 days across the globe. You should not have to jump through hoops to get you in warranty device fixed.
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I think you misunderstand the consumer legislation that applies in many countries other than your own and that has led you to making an unfair criticism of Sony.
In the UK and in my own country the consumer protection legislation makes the retailer (referred to as the "Trader" in the UK legislation) liable for the guarantee, not the manufacturer, and those liabilities are almost without exception far superior to manufacturer's warranties. For example, protection apples for the expected life of the equipment and is not limited, as is typical, to one year. The manufacturer's guarantee and any exclusions in it are irrelevant except to the extent that if any matter in the manufacturer's warranty is superior then that benefit still applies.
So, in the case alluded to by the OP Sony would be both correct and giving of the very best value advice by referring the purchaser back to the retailer as the original poster inferred would be the likely outcome. The purchaser would then be obliged to put the matter right and in the original poster's case, because of circumstances, a refund was the accepted resolution.
For example, taking up your Kindle promotion, in my own country I would be foolish to return a locally purchased faulty Kindle to Amazon or their agent for remedy as the obligations on the local retailer are far superior to Amazon's "limited" 1 years warranty.