Quote:
Originally Posted by Bookworm_Girl
FYI - This issue still persists on Kobo books. I had a coupon so I thought I'd give their bookstore a try again. Bad decision! 
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Hi Bookworm Girl,
thanks for the update, I am sorry that you had the problem again.
Those larger discount coupons they sent out to try to get customers back looked kind of tempting, but for me the fact that they "escalated" the incident to tier 2 just seemed to mean they sent it to the garbage bin. I never had any response from them and I just cannot justify spending any more of my money at the kobo site.
I hope you have better luck with this book and get the chance to enjoy it.
Lori