Quote:
Originally Posted by pdurrant
IMO, Amazon is trying to rid itself of the 0.01% of customers that take up 10% of customer service time. (Numbers invented for illustrative purposes only.)
And also, Amazon is trying to rid itself of any sellers who fail to provide the level of service Amazon wants.
The big question is whether they are being over-zealous in doing this, and cancelling the accounts of people who are entirely innocent of any actions of which Amazon might disapprove.
I'm convinced by various reports on the web that this does sometimes happen. Indeed, it would be extraordinary if it didn't.
Whether that's the case for the OP of this thread I don't know.
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Most of the reports we've had here in the past appear to have been justifiable closures. There was someone who came here a couple of years ago and kicked up a fuss about his account having been closed, and it turned out that he'd bought and returned 3 large-screen TV and 5 expensive digital SLRs in the last few months. What company would want - or could afford - such a person as a customer? I've even seen people here at MR
recommend to someone that they buy three bookreaders, try them out, and return the two that they didn't like!