Quote:
Originally Posted by Darnielle
Thinking back on my idea with regards to the sticky thread, it's a double-edged sword. It would let people who get the problems know they're not alone, let them know potential solutions and let them know that Kobo are doing their best to fix the problems, but at the same time it might draw negative attention to Kobo and convince people not to buy them.
There's already enough people returning their Voxes because of the number of issues. It would be a shame for more people to avoid what otherwise is a very nice device.
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whilst i am a little nervous about my xmas gift turning out to be nightmare the day i open it, im kinda glad to be aware of whats going on with them- irrespective of what the end result will be. I do hope that I get my one day hassle-free, but im not really holding my breath on that score given the issues a lot of you have. Im still looking forward to getting it and know that I may have to be a little patient for a while until fixes are out etc.
i think the getsatisfaction site would put more people off dealing with kobo than anything...whilst they might be trying to improve their customer service, it still looks pants with the amount of time and no online solutions to a lot of things..but then you only see the problems on there and not a heap of people who are happy with what theyve got, so who knows?.....
im glad this forum is here, warts n all and thankyou to everyone who does make it an informative place for us new to kobo etc.