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LOL - I did have a list. I don't talk to people on the phone without one - and I don't go to doctors without one either. Now, if I could just stop my doc from grabbing the list out of my hand when he sees me . . . it makes his job too easy.
I actually should just stop caring if I offend someone - after all, I'm not the one doing a job that I'm not doing properly, and if I can't understand them, they're not doing something right. I did medical transcription for years, and have a lot of practice at understanding Indian accents.
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