Quote:
Originally Posted by Witty Username
I bought my PRS-650 last November so when it started behaving strangely a few weeks ago Waterstone's sent it off for repair under the 12 month warranty.
It was sent on 27 July and yesterday (15 August) I called Waterstone's CS to find out what was going on.
Sony say they only received the reader on 12 August (!) and were processing it as a 'pay for' repair as there was no proof of purchase enclosed.  |
My son's Kindle broke. After phoning Kindle support, a replacement kindle arrive by post within a week, and the old one got picked up by courier the next day.