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Witty Username · 08-16-2011, 08:28 AM

I bought my PRS-650 last November so when it started behaving strangely a few weeks ago Waterstone's sent it off for repair under the 12 month warranty.

It was sent on 27 July and yesterday (15 August) I called Waterstone's CS to find out what was going on.

Sony say they only received the reader on 12 August (!) and were processing it as a 'pay for' repair as there was no proof of purchase enclosed.

While it is possible that my local branch of Waterstone's may have forgotten to enclose the copy of my receipt, there is no explanation for the 3 week delay in the reader getting to Sony. (I trust the staff in the local branch of Waterstone's - it's only a small shop and I go in there a lot so they know me!)

Also, the repair request form explaining the fault had the purchase date information completed and countersigned by Waterstone's manager. So if they absolutely MUST have a copy of the receipt,(and I don't see why they need that if the repair is authorised by the retailer) why not contact either me or Waterstone's?

So, 3 weeks without my ereader, probably at least another 2 before I'm likely to get it back... I can't believe I'm missing it SO MUCH!!

(Just needed to have a little whinge, finished now, thank you.)

08-16-2011, 08:28 AM	#19124
Witty Username Addict Posts: 335 Karma: 4702571 Join Date: Jun 2011 Location: Somerset, England Device: Sony PRS-650, Kobo Touch, Kobo Libra H2O	Sony Service Centre I bought my PRS-650 last November so when it started behaving strangely a few weeks ago Waterstone's sent it off for repair under the 12 month warranty. It was sent on 27 July and yesterday (15 August) I called Waterstone's CS to find out what was going on. Sony say they only received the reader on 12 August (!) and were processing it as a 'pay for' repair as there was no proof of purchase enclosed. While it is possible that my local branch of Waterstone's may have forgotten to enclose the copy of my receipt, there is no explanation for the 3 week delay in the reader getting to Sony. (I trust the staff in the local branch of Waterstone's - it's only a small shop and I go in there a lot so they know me!) Also, the repair request form explaining the fault had the purchase date information completed and countersigned by Waterstone's manager. So if they absolutely MUST have a copy of the receipt,(and I don't see why they need that if the repair is authorised by the retailer) why not contact either me or Waterstone's? So, 3 weeks without my ereader, probably at least another 2 before I'm likely to get it back... I can't believe I'm missing it SO MUCH!! (Just needed to have a little whinge, finished now, thank you.)