To be fair, Amazon has been sending out replacements for broken Kindles with very little fuss. Far less fuss than Sony if I read phugger's saga correctly. I think they were just anticipating replacing broken units, not somebody being honest and fessing up to breaking it themselves. I hope they do add repair services, though. I think this is one of those areas in which not being an experienced hardware manufacturer hurts them.
Last edited by Alisa; 03-28-2008 at 01:00 PM.
|