Thread: Please help. Brand new and it won't turn on
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Old 03-17-2008, 10:08 PM   #21
Sharone
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Posts: 42
Karma: 498109
Join Date: Mar 2008
Device: Cybook Gen3, Kindle (3) Keyboard
Quote:
Originally Posted by delphidb96 View Post
I'm sorry to hear that. Perhaps you might want to take a 'modified' approach. Follow their instructions regarding unplugging the battery, leaving it disconnected for 10 seconds and then re-connecting it. Then try to follow their instructions to the letter. Perhaps that might cause enough of a 'hard' reset for everything to settle down.

But I'd still start the process for getting an RMA number so it can be returned.

Derek
Thanks posting Derek! I totally overlooked the fact that I had to request an RMA! Done that, now just waiting ... feels like I've been doing a lot of waiting for the Cybook
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