Quote:
Originally Posted by paola
I guess this may be the problem: if it is technically impossible for the screen to break on its own, the user must have broken it. This is the refrain I read time and again not just on teh Pocketbook forum: but as a non techie user, I would be most interested in knowing whether it is indeed the case that the only way for the screen to break is for some kind of user's "misuse" (the only other way I can think of is some microfracture that only becomes evident in time - but again, it is just a naive guess).
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Glass can have hidden stresses or crack could have happened at factory etc. I believe EU directive means that if screen cracks in first 6 months seller has to prove it was customer who broke it or replace it.
If you really get cracked screen and don't think it was caused by you I would suggest contacting local customer protection office (I take there is something like that in Spain too?) and ask their opinion and armed with that knowledge contact retailer.
One thing I have learned that in EU actual contracts and papers signed with customer don't really mean much. There are lot of EU customer protection that can overrule any contract or written guarantee so that customer has more rights.