Well, I do have a rambunctious 7 yr living with me, so there is nothing to say that it wasn't bumped or even knocked down at some point causing breakage to show up later. I do know that it survived falling to the floor at least a few times, so it's not totally fragile. It all depends on *how* it falls or gets bumped I guess.
I heard back today from the Service Dept. looks like a new screen is $125, a new 360 is $130 so I won't be sending it in for repair. He did mention that the 360 Plus would be shipping to the US soon. Sounds like my next 360 will be an upgraded model, I can wait a bit for them to hit the virtual shelves.