Quote:
Originally Posted by boswd
but your's is not the only email they recieve, which I think most people tend to forget. They have to filter through x amount of emails just to get to yours.
With a phone call its contact with a human on the spot. I agree with astrangerhere.
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let's say you just read a book and found a lot of typos. You want to help them fix it, so you take your time and copy and paste the problematic paragraphs, just to get an automated email that it's better for you to call. Would you call? What would you need the human on the spot for when you're done reading the book?
I agree with all these people:
http://www.google.com/search?hl=en&s...&aqi=&aql=&oq=
obviously it's all subjective