Quote:
Originally Posted by spec
It's not really an aversion, but certain things are better communicated in writing, so you dont have to spell them over the phone, like an address of a website, email addresses, isbn etc. Or how about a picture of the problem or other attachments? Sometimes you dont want to be on hold on the phone and dont need your issue taken care of right away, so email logically seems better way to ask for resolution.
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but your's is not the only email they recieve, which I think most people tend to forget. They have to filter through x amount of emails just to get to yours.
With a phone call its contact with a human on the spot. I agree with astrangerhere.