Quote:
Originally Posted by vseera
Just curious:
What exactly did you tell them to make them replace it? Do they require you to ship it back to them?
I am just asking because, while many companies have a warranty for defects in the device, I have never seen a company replace a device due to the user's own fault (breakage).
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Amazon and Apple have both replaced devices for me.
My Kindle 2 froze after about a year and a half, after I added collections to it for the first time. I had an extended warranty, but Amazon's CS offered a replacement without any apparent interest in the extended warranty. I think Amazon is willing to eat the cost of a Kindle because you buy books.
Apple replaced my iPhone 4 after I dropped it from about 4 feet onto ceramic tile. Totally my fault. I took it to an Apple shop, showed the CS guy the screen and said, "Can you help me?" (I expected to pay for a repair.) He smiled and said, "What happened." I said, "It fell." (What else could've happened? Suicide?) He said they'd give me a new one as a one-time courtesy.
Heck, I dunno whether I will stick with Amazon or Apple forever (I'm a mercenary consumer), but any of their competitors have to offer me that type of service or better.