Quote:
Originally Posted by HamsterRage
The only person I'd call a troll around here is that kobono guy. He seems to have some serious axe to grind and I really don't get it.
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Ugh.. I like my Kobo as well. Seems that whenever someone says anything negative about it, thought, you and numerous others have an axe to grind. My points are only these:
1. Kobo did not deliver on some features that they said were 'coming soon'. Their customer service folks and the reps that post on these very forums have continuously said it is coming next week, next month, etc. Yet here we are in Decemember and the features have arrived that were promised last summer.
2. Kobo has poor customer service. It takes them weeks to respond to the majority of issues via e-mail.
3. Kobo has buggy software. After almost every desktop application and firmware release there have been issues by users.
These were and are my points. If you are blind to see them, wish to ignore them, or do not expect the return in your investment, then by all means, be blind. Just don't jump on users that point them out and expect higher performance from a company that they supported from the start. I am an original Kobo user, have regulary purchased books from them, however there is a point when one has to consider stopping support for a company that is continously tripping over themselves trying to keep their promises and support its own product.