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This whole argument reminds me of the lady who went on the Dr. Phil show once because her teenaged daughter wanted birth control. She did not want to give it to her because she felt that teenagers should not be having sex. When Dr. Phil pointed out that the boy's mother caught them in bed together and called to tell her about it, her only answer was 'well, you like to give them the benefit of the doubt...'
Whether people should be or shouldn't be, whether it is teen sex or downloading books and music, is a totally separate issue as to whether they *are* and if you care (in this instance) about reclaiming them as customers giving money to you, instead of as people doing whatever it is they are doing, you'll deal with the reality of it and try to win them back on a better customer experience, rather than wringing your hands as to the morality of it.
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