Quote:
Originally Posted by MrBig
Hi Sameer, this is goddamn ridiculous. Kobo support is actually ignoring me and the SD card has not been sent out. How can your company continue to operate like this?
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I had the same issue as you, I did the following:
Hold power button, menu button + centre d-pad, then tap the reset button on the back (this requires some manual dexterity), hold the 3 buttons until it goes into upgrade mode. This let me try the firmware upgrade again, but it just continued to fail over and over.
I ended up going to a local Chapters store, where they had the SD card in-store. We did the normal SD-card upgrade mode, except added a tap of the reset button and it managed to complete the upgrade that way. Had my Kobo back up and running quickly. I haven't read every single post in this thread, but is there a Chapters store near you?