Quote:
Originally Posted by Meemo
I've been getting "We were unable to process your order. Please try again." All day. I've tried on the iPhone app and on the Kindle for Mac app. It isn't in my library under my account - it says I've placed no orders. I've tried the Julia Child book and the Jillian Michaels book, even the Frankenstein (which I probably wouldn't read - just wondered if that one would work). Already have the other two from Kindle and B&N (both were free when I got them). Frustrating.
As I said on another thread - not ready for prime time? I did send an e-mail through the customer service area. I'll keep trying, but I'm not impressed. Not crazy, either, about how you get redirected from the Borders app on iPhone to Safari.
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Even if you are successful, you won't see any orders on the account page. I don't even see my Kobo there (nor did I get any reward points, let alone double, or the $20 gift card and calling only resulted in a $10 rewards credit, which is not the same, at all). Apparently that only tracks "books". Ebooks appear instead on the ebook library page (which they did at least finally add a link to on the main ebook page, it appears).
I would wait until Monday; it's obvious that their email support doesn't work weekends (and even if they did, their technical folk may require several days to fix it, as they are now at a week on supposedly fixing the issue with the other non-PD free books).
As for being routed to Safari - not their fault. It's required by Apple. No app can have the store inside it, but must use Safari for purchasing new content. Kindle users have gotten used it.