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Old 09-15-2010, 12:11 AM   #1
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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Broken Screen!

Tonight I started to read on my Kobo and apparently the screen is broken! A two-inch square in the bottom left is blank. Restarting and resetting didn't help.

I called Kobo and they're sending me a return package. Then they'll fix it, and they'll send it back. End result: If all goes well, I'll be without my Kobo for about a month.

I have to tell you, if Kindle 3s were shipping, I'd get one. Amazon's service with overnight delivery of replacement units (as reported here on MobileRead) is sooo much better than this!

BTW, I keep my Kobo in a case and didn't drop it or abuse it in any way. I can't imagine what happened to cause the screen to break.
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Old 09-15-2010, 12:18 AM   #2
SameerH
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There may have been some miscommunication, did they tell you they were going to repair the screen? I'd expect a straight exchange in this case.
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Old 09-15-2010, 12:27 AM   #3
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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They said they were going to send me a package to return my Kobo. Then they would fix it and send it back.
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Old 09-15-2010, 12:34 AM   #4
SameerH
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Pretty sure that's going to be a straight exchange, the rep probably mis-spoke. Drop them an email to confirm.
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Old 09-15-2010, 12:39 AM   #5
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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Thanks very much for your communication, Sameer! But isn't the end result the same? I still have to wait for the return package, then send my broken unit back, then wait for a replacement, right?
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Old 09-15-2010, 12:49 AM   #6
SameerH
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That's the process yes, however a month is much much too long. The whole process shouldn't take more than two weeks. Please email me your ticket or CEL# (shasan at kobobooks dot com) I will clear it up.
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Old 09-15-2010, 01:02 AM   #7
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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Thank you...I'll email you!

Meanwhile, I'll attempt to attach a photo of the screen.
Attached Thumbnails
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Old 09-15-2010, 05:31 AM   #8
timlegge
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timlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than momtimlegge loves his/her reader more than mom
 
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Originally Posted by SameerH View Post
That's the process yes, however a month is much much too long. The whole process shouldn't take more than two weeks. Please email me your ticket or CEL# (shasan at kobobooks dot com) I will clear it up.
I agree. My return box arrived in a day or so. I sent the kobo and received a replacement in less than a week.
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Old 09-15-2010, 10:25 AM   #9
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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I hope it works out that way! Not only am I already jonesing for my Kobo, but I have a library book on it that I'll have to return soon!
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Old 09-15-2010, 02:06 PM   #10
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Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.Xanthe ought to be getting tired of karma fortunes by now.
 
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Don't library books just expire?
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Old 09-15-2010, 09:41 PM   #11
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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Don't library books just expire?
Yeah, that's the problem. I'd like to actually read it before it goes away!
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Old 09-17-2010, 07:41 PM   #12
Xanthe
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Oh, okay. I thought that you meant that you wouldn't be credited with returning it, for some reason.
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Old 09-17-2010, 09:07 PM   #13
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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Day Three came and went with no replacement Kobo or return package. Unfortunately now we've hit the weekend so it's bound to be closer to a week before anything arrives.

Luckily I'm working a twelve-hour day Saturday and I do have paper books to read.
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Old 09-17-2010, 10:23 PM   #14
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Quote:
Originally Posted by J. Strnad View Post
Day Three came and went with no replacement Kobo or return package. Unfortunately now we've hit the weekend so it's bound to be closer to a week before anything arrives.

Luckily I'm working a twelve-hour day Saturday and I do have paper books to read.
I'm looking into it... will let you know.
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Old 09-18-2010, 10:41 PM   #15
J. Strnad
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J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.J. Strnad ought to be getting tired of karma fortunes by now.
 
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Thank you. I appreciate the effort!

Jan
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