Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Sony Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 02-15-2009, 08:12 AM   #1
dataheadache
Bookworm
dataheadache began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Oct 2008
Device: Sony PRS505S
Sony Library Software and Vista 32-bit

Hello everyone - I'm new around here - and I'm hoping somebody can help.

First off, I have read all the other related threads regarding the problem I describe below and followed all the suggestions in those posts, but no luck. Perhaps somebody can point me to something I may have missed. I have a Sony Reader PRS-505.

I have installed Sony ebook Library on my Vista Ultimate 32-bit PC (from the CD-ROM), but cannot get it to run (it does list as running in Task Manager - but no graphical Windows for the program appear) I have added it to the DEP exclusion list - doesn't make a difference - I've changed the compatibility mode to Windows XP Service Pack 2 - still nothing. I have attempted to download the latest version from the Sony website - but as I live in the UK - the installer quits saying that the software is not for my region.

I would attempt to contact Sony UK support, but their website only advertises the Sony Reader, but does not have any support for it (or any links for support)

Does anybody have any further suggestions on how to get the display of the program working?



Thanks in advance for any help you may be able to give.
dataheadache is offline   Reply With Quote
Old 02-15-2009, 08:49 AM   #2
dataheadache
Bookworm
dataheadache began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Oct 2008
Device: Sony PRS505S
...eBook library is now running, but now as soon it launches - it crashes.

"eBook Library has stopped working... ...Windows is checking for a solution to the problem"
dataheadache is offline   Reply With Quote
Old 02-15-2009, 08:51 AM   #3
lilac_jive
Grand Sorcerer
lilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud of
 
lilac_jive's Avatar
 
Posts: 5,871
Karma: 27376
Join Date: Dec 2008
Location: Pennsylvania
Device: PRS-505
Are you running Norton Antivirus? I know some people were getting it blocked by that.
lilac_jive is offline   Reply With Quote
Old 02-15-2009, 08:53 AM   #4
dataheadache
Bookworm
dataheadache began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Oct 2008
Device: Sony PRS505S
No, all anti-virus (other than Windows built-in features) has been disabled.
dataheadache is offline   Reply With Quote
Old 02-15-2009, 08:56 AM   #5
lilac_jive
Grand Sorcerer
lilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud oflilac_jive has much to be proud of
 
lilac_jive's Avatar
 
Posts: 5,871
Karma: 27376
Join Date: Dec 2008
Location: Pennsylvania
Device: PRS-505
You might just want to download Calibre instead. There should be a UK support number though...
lilac_jive is offline   Reply With Quote
Old 02-15-2009, 10:19 AM   #6
Curly
I need a holiday!
Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.Curly is fluent in JavaScript as well as Klingon.
 
Curly's Avatar
 
Posts: 1,227
Karma: 4622
Join Date: Dec 2008
Location: Scotland
Device: PRS-505, ipod touch
It sounds like you need to contact Sony Support. I found the contact information on their website (www.sony.co.uk) under 'Support' -- you can email or phone them on 08705 111999.

Good luck!
Curly is offline   Reply With Quote
Old 02-15-2009, 11:15 AM   #7
pilotbob
Grand Sorcerer
pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.
 
pilotbob's Avatar
 
Posts: 19,634
Karma: 11390499
Join Date: Jan 2007
Location: Tampa, FL USA
Device: Kindle Touch
Did you run the installer "as administrator"? If so, are you running the app "as administrator"?

BOb
pilotbob is offline   Reply With Quote
Old 02-15-2009, 11:20 AM   #8
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 38,536
Karma: 19637653
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Aura H2O, Sony PRS-650, Sony PRS-T1, nook STR, iPad 1, iPhone 5
Did you turn off UAC?
JSWolf is offline   Reply With Quote
Old 02-15-2009, 05:05 PM   #9
Canyons_Addict
Junior Member
Canyons_Addict began at the beginning.
 
Posts: 1
Karma: 10
Join Date: Feb 2009
Device: PRS-505
My wife bought me a 505 and I have exactly the same problem. Library software reports it installs on Vista but as soon as you try to open it, it crashes... I have successfully installed Adobe Digital Editions and used that to buy a book and put it on the Reader. As with dataheadache I am in the UK and if I download the latest version from Sony.com it reports that I am in the wrong region and refuses to install... So any other tips for 32 bit Vista (I have tried the manual install suggested for Vista64 and have the same problem)... Having gven up on my 1 year old Toshiba laptop running Vista, I am able to install on an old desktop running XP.
Canyons_Addict is offline   Reply With Quote
Old 02-15-2009, 05:22 PM   #10
GlennD
Guru
GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.GlennD ought to be getting tired of karma fortunes by now.
 
Posts: 994
Karma: 3352360
Join Date: Feb 2009
Location: The Pacific NW
Device: sony PRS350, iPhone, iPad
You can change Vista's location information (instructions here), and see if the latest version allows you to install.
GlennD is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
eBook Library 3.x is terrible on Vista 64 bit jswinden Sony Reader 13 09-04-2009 11:34 AM
Sony eReader Software on Vista Ultimate SP2 64 bit Wes Sony Reader 3 06-04-2009 12:17 AM
Sony Library software and Vista Singaporeslingki Introduce Yourself 3 04-10-2009 06:19 AM
Can not install Sony ebook library on Vista Home Premium 32-bit kiklop74 Sony Reader 22 04-09-2009 11:11 PM
Library software with 64-bit Vista jaxx6166 Sony Reader 0 11-23-2008 06:35 PM


All times are GMT -4. The time now is 03:58 AM.


MobileRead.com is a privately owned, operated and funded community.