07-17-2014, 12:55 AM | #1 |
Junior Member
Posts: 1
Karma: 10
Join Date: Jul 2014
Device: Kobo Arc
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Kobo Arcs have a defect
I would not buy a Kobo Arc. I paid almost $300 for my Arc 14 months ago - I have used it lightly on vacation and not for a few months. Went to charge it up the other day and it would not charge - the USB port is not taking a charge. If I held it in really hard and wiggled the cord it would charge as I was holding it but would stop when I let go. After 2x charging it this way something inside broke off and now I can't even get the cord in. Kobo customer care is not willing to repair or replace. I went on-line and found that many others have had the same problem. Customer service was strange - phoned me twice after 9:00 pm and came up as UNKNOWN name and number. I will not by another of their products.
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07-17-2014, 07:03 PM | #2 |
Member
Posts: 17
Karma: 12048
Join Date: Jan 2013
Device: Kobo Wifi, PW2
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My wife had a kobo arc that she bought 18 months ago. A couple of weeks ago it wouldn't charge either. Some of the soldering broke where it was plugged in. We were not to upset though as the thing had a ton of usage. Instead of trying to get it fixed she just bought another one for half the price (here in Canada) than her first one. Then I went last week and bought one for myself which included a Kobo sleepcover for $110 cdn. Can't beat that deal on a pretty decent tablet. Just have to be careful when plugging in charging cord. I think there have been other tablets that have suffered from that same issue (ie Samsung Tabs)
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07-17-2014, 07:22 PM | #3 |
Groupie
Posts: 167
Karma: 2627964
Join Date: Aug 2010
Location: Alabama, USA
Device: Kobo Libra 2, Kobo Clara 2e, Kobo Libra Colour, Kindle Paperwhite
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My Kindle Fire 1st Gen had a similar issue with the charging port. It was out of warranty, but Amazon gave me a great discount on a Fire HD to replace it.
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07-18-2014, 06:31 AM | #4 |
Grand Sorcerer
Posts: 6,537
Karma: 14008730
Join Date: May 2008
Location: PA (USA)
Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour
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I believe the original Nexus 7 (2012) tablet had a similar problem.
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Tags |
defects, don't buy a kobo, kobo arc |
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