Kindle PW 2 Pinhole Bright Light, Stuck Pixels, Please Enter

Steinhoff · 10-26-2013, 06:38 AM

Is anyone else experiencing poor build issues with the PW 2?, i.e. Pinhole Glows and other kinks?
Recently I went through 2 replacements, they all exhibit a speck of stuck glowing pixel, now I know its a minor thing, but I just wanna get a consensus on how frequent these issues are occurring across the board? Cheers

HarryT · 10-26-2013, 06:48 AM

A "yellowish hue" is not a fault; it's the way the PW's screen is.

booklover6 · 10-26-2013, 07:08 AM

No issues on mine.

Steinhoff · 10-26-2013, 07:32 AM

Quote:

Originally Posted by HarryT

A "yellowish hue" is not a fault; it's the way the PW's screen is.

Here. For your reference.
http://www.youtube.com/watch?annotat...&v=8KDpfIPhTa0
I rest my case on the yellowish hue subject but how about pinhole bright spots, I think quite a number of people on this forum are having similar problem with a speck or specks of glowing pixels. Personally I just had 2 replacements back to back manifesting this exact problem though maybe to a lesser degree than some are experiencing.

sparklemotion · 10-26-2013, 09:38 AM

Steinhoff, yes, the pinholes/glowing specks are pretty common. So are tiny dark specks between the layers. Some people don't seem to notice them and some people see them fairly easily. I'm sorry your units had them. Good luck with your replacement if you are pursuing one.

sirmaru · 10-26-2013, 10:28 AM

I own a PW 2012, PW 2013, HD 2012 and an HDX 2013 and have not found any defects on all four devices other than 2 freezes on my PW 2013 so far.

jswinden · 10-26-2013, 10:59 AM

Quote:

Originally Posted by Steinhoff

Is anyone else experiencing poor build issues with the PW 2?, i.e. Pinhole Glows and other kinks?
Recently I went through 2 replacements, they all exhibit a speck of stuck glowing pixel, now I know its a minor thing, but I just wanna get a consensus on how frequent these issues are occurring across the board? Cheers

Here is a link to the main thread on the PW2. If you read through it you will see a lot of people complaining about the dust and pinholes. At least one person has also complained about a darker yellow blob in the middle of the screen. HarryT is correct in that a slightly tinted yellow (cream colored) screen is normal. However, I dark yellow blob is not.

Josieb1 · 10-26-2013, 04:12 PM

I returned two faulty ones. I didn't have pin holes or dust speaks I had a light bleed from behind the frame on one, and a splotchy uneven dark yellow screen on the second.

I haven't bothered getting a third as my Paperwhite 1 is lovely, and looking lovelier by the day.

ode · 10-26-2013, 08:04 PM

I got mine in the mail on Saturday morning. My second Kindle after the K3 which I have had for three years since it's release and been very happy with.

I held off getting the first gen Paperwhite after hearing so many problems with the screen. After looking at several video reviews giving very positive reviews I purchased the second gen.

As soon as I took it out of the box and booted it up I noticed a glowing pixel / pinhole

The screen is also noticeably brighter at the top and a little shadowy at the bottom with maybe a slight light bleed at the sides.

All in all very dissapointing.

I contacted Amazon with chat on their contact page and they said to charge it for at least four hours (it had about 50% charge when it arrived.) Then to do a full reset by holding the power button for 20 seconds. They said if this does not fix it they will replace it.

I thought the problem was probably physical and the charge and reset would not fix it, and when I did as they asked nothing changed.

So I will get back to them tomorrow or Monday and get a replacement.

If this problem (mostly concerned about the pinhole, the lighting isn't great but good enough for the moment) can't be fixed within a couple of replacements I will just wait for the next gen.

Steinhoff · 10-27-2013, 12:21 AM

Quote:

Originally Posted by sirmaru

I own a PW 2012, PW 2013, HD 2012 and an HDX 2013 and have not found any defects on all four devices other than 2 freezes on my PW 2013 so far.

Well, I am glad to hear it, some people just have better luck with gadgets. And I certainly am NOT one of them.

soulfuldog · 10-27-2013, 05:59 AM

Quote:

Originally Posted by ode

So I will get back to them tomorrow or Monday and get a replacement.

If this problem (mostly concerned about the pinhole, the lighting isn't great but good enough for the moment) can't be fixed within a couple of replacements I will just wait for the next gen.

Good luck with your replacement. I'll be getting my PW next month, also upgrading from a Kindle 3. I'll be doing the same as you, if there are any issues (pinholes, overly yellow, uneven lighting) I'll try one or two replacements then just give up and wait. Though I'm more likely to wait for 6 months and give it another try as they seem to be able to improve on these issues over time. The other option was to try the Kobo Aura but it has similar issues and they're not so easy to deal with regards exchanges/refunds.

SteffenH · 10-27-2013, 06:06 AM

I can confirm your issues (glowing pixels). I had a return because a yellow tracer in the left down part of the screen. The replacement has at least two glowing pixels. On request a service person at amazon.de told me that they have some problems with quality control because they wanted to deliver the gadgets on time. He told me that currently there is no warrant to get a device without any issues and recommended me to wait after Christmas before sending it back for a waranty replacement (He made a internal note to prevent later discussions about the validity of my warranty request).

xendula · 10-27-2013, 09:04 AM

I am on my third PW2, and even this one has many dust particles between the screens. The first one had color blobs, pinholes, light bleed and dust particles, the second had a horrid dark yellow light and dust particles/pinholes but no color blobs, at least....

booklover6 · 10-27-2013, 09:08 AM

Quote:

Originally Posted by xendula

I am on my third PW2, and even this one has many dust particles between the screens. The first one had color blobs, pinholes, light bleed and dust particles, the second had a horrid dark yellow light and dust particles/pinholes but no color blobs, at least....

That is such a shame. My one and only is just perfect!

HarryT · 10-27-2013, 09:12 AM

Quote:

Originally Posted by xendula

I am on my third PW2, and even this one has many dust particles between the screens. The first one had color blobs, pinholes, light bleed and dust particles, the second had a horrid dark yellow light and dust particles/pinholes but no color blobs, at least....

What does the screen look like when you're reading a book at a normal light level? ie how do the issues manifest themselves?

10-26-2013, 06:38 AM	#1
Steinhoff Member Posts: 17 Karma: 10 Join Date: Oct 2013 Device: Kindle PaperWhite 1&2, Kobo Glo, Aura HD, Nook Glowlight	Kindle PW 2 Pinhole Bright Light, Stuck Pixels, Please Enter Is anyone else experiencing poor build issues with the PW 2?, i.e. Pinhole Glows and other kinks? Recently I went through 2 replacements, they all exhibit a speck of stuck glowing pixel, now I know its a minor thing, but I just wanna get a consensus on how frequent these issues are occurring across the board? Cheers Last edited by Steinhoff; 10-26-2013 at 07:39 AM.

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10-26-2013, 06:48 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	A "yellowish hue" is not a fault; it's the way the PW's screen is.

10-26-2013, 07:08 AM	#3
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	No issues on mine.

10-26-2013, 09:38 AM	#5
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	Steinhoff, yes, the pinholes/glowing specks are pretty common. So are tiny dark specks between the layers. Some people don't seem to notice them and some people see them fairly easily. I'm sorry your units had them. Good luck with your replacement if you are pursuing one.

10-26-2013, 10:28 AM	#6
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	I own a PW 2012, PW 2013, HD 2012 and an HDX 2013 and have not found any defects on all four devices other than 2 freezes on my PW 2013 so far.

10-26-2013, 04:12 PM	#8
Josieb1 Grand Sorcerer Posts: 5,082 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	I returned two faulty ones. I didn't have pin holes or dust speaks I had a light bleed from behind the frame on one, and a splotchy uneven dark yellow screen on the second. I haven't bothered getting a third as my Paperwhite 1 is lovely, and looking lovelier by the day.

10-26-2013, 08:04 PM	#9
ode Member Posts: 12 Karma: 10 Join Date: Oct 2010 Location: UK Device: Kindle 3 WiFi, Kindle Paperwhite 2013	I got mine in the mail on Saturday morning. My second Kindle after the K3 which I have had for three years since it's release and been very happy with. I held off getting the first gen Paperwhite after hearing so many problems with the screen. After looking at several video reviews giving very positive reviews I purchased the second gen. As soon as I took it out of the box and booted it up I noticed a glowing pixel / pinhole The screen is also noticeably brighter at the top and a little shadowy at the bottom with maybe a slight light bleed at the sides. All in all very dissapointing. I contacted Amazon with chat on their contact page and they said to charge it for at least four hours (it had about 50% charge when it arrived.) Then to do a full reset by holding the power button for 20 seconds. They said if this does not fix it they will replace it. I thought the problem was probably physical and the charge and reset would not fix it, and when I did as they asked nothing changed. So I will get back to them tomorrow or Monday and get a replacement. If this problem (mostly concerned about the pinhole, the lighting isn't great but good enough for the moment) can't be fixed within a couple of replacements I will just wait for the next gen.

10-27-2013, 06:06 AM	#12
SteffenH Enthusiast Posts: 43 Karma: 475341 Join Date: May 2007 Location: Berlin, Germany Device: Kindle 3, Kindle Paperwhite 2, Kobo Mini, TrekStor Pyrus Mini	I can confirm your issues (glowing pixels). I had a return because a yellow tracer in the left down part of the screen. The replacement has at least two glowing pixels. On request a service person at amazon.de told me that they have some problems with quality control because they wanted to deliver the gadgets on time. He told me that currently there is no warrant to get a device without any issues and recommended me to wait after Christmas before sending it back for a waranty replacement (He made a internal note to prevent later discussions about the validity of my warranty request).

10-27-2013, 09:04 AM	#13
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I am on my third PW2, and even this one has many dust particles between the screens. The first one had color blobs, pinholes, light bleed and dust particles, the second had a horrid dark yellow light and dust particles/pinholes but no color blobs, at least....

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