Is my kindle dead?

magneto_ms · 07-30-2013, 03:24 AM

Part of the screen did not load and has remained like this ever since. Is there any way of resetting this condition? Or is my kindle really dead?

jamadams · 07-30-2013, 08:45 AM

It is most definitely, completely and irrevocably dead.

This is symptomatic of a cracked screen substrate. The only fix is to replace the screen.

HarryT · 07-30-2013, 09:10 AM

Absolutely. You've fractured the thin layer of glass (the screen substrate) that's below the outer plastic screen. Probably by applying a bending or twisting force to the screen. It's broken. This is not covered by warranty, but if you contact Kindle CS they will almost certainly offer you at least a discount off a replacement.

07-30-2013, 03:24 AM	#1
magneto_ms Junior Member Posts: 5 Karma: 10 Join Date: Jul 2013 Device: Kobo aura	Is my kindle dead? Part of the screen did not load and has remained like this ever since. Is there any way of resetting this condition? Or is my kindle really dead? Attached Thumbnails Last edited by Alexander Turcic; 07-30-2013 at 06:05 AM. Reason: added oversized image as attachment

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07-30-2013, 08:45 AM	#2
jamadams Connoisseur Posts: 59 Karma: 712900 Join Date: Oct 2009 Location: Hull, UK Device: Kindle PW, Kindle Keyboard, Kobo Touch, Sony PRS-505, 600 & Librié	It is most definitely, completely and irrevocably dead. This is symptomatic of a cracked screen substrate. The only fix is to replace the screen.

07-30-2013, 09:10 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Absolutely. You've fractured the thin layer of glass (the screen substrate) that's below the outer plastic screen. Probably by applying a bending or twisting force to the screen. It's broken. This is not covered by warranty, but if you contact Kindle CS they will almost certainly offer you at least a discount off a replacement.

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