What do eBay buyers do if their Kindle goes bad?

lowndes · 03-09-2008, 10:16 AM

What do you eBay buyers do if your Kindle breaks down after a month or two? Did you guys buy an extended warranty? I'd be afraid that I'd be left with a $450-525 paperweight.

bwaldron · 03-09-2008, 02:36 PM

Quote:

Originally Posted by lowndes

What do you eBay buyers do if your Kindle breaks down after a month or two? Did you guys buy an extended warranty? I'd be afraid that I'd be left with a $450-525 paperweight.

I believe that they are treated the same as if they were received as gifts. It is good to get the Amazon order number from the seller, but don't know if it is definitely required.

HarryT · 03-09-2008, 02:38 PM

Quote:

Originally Posted by bwaldron

I believe that they are treated the same as if they were received as gifts.

If you live outside the US, you're effectively buying with no warranty. Amazon won't touch a Kindle with a barge-pole unless you live in the US.

The same is true of the Sony too.

mhaas2 · 03-10-2008, 12:29 PM

I have been down this road. My new Kindle's display packed it up after 2 hours. I called Amazon support and they are sending me a replacement. They do need the original order number, but they were able to look it up based on the name of the original purchaser. All in all it took 15 mins. on the phone. Replacement time was not quoted but he did say it would be more than a week, less than a month, as warranties are getting priority. I wanted this for a cruise I am leaving on at the end of this week, so I ebay'd another. I figure I can sell the replacement one.

JSWolf · 03-20-2008, 11:36 AM

So from what I gather the Kindle warranty is based on when the original purchaser purchased it and not when you've actually received it regardless of how long ago it was purchased right? So if the original purchaser purchased the Kindle a month ago, you lose a month worth or warranty?

Alisa · 03-20-2008, 12:58 PM

I believe so. That's pretty much true of all warranties. If my car has a five year warranty and I sell it after four years, the car doesn't get another five years (an effective nine year warranty). If that were the case I could be driving my auntie's old Dodge Dart Swinger with full warranty coverage if I'd just passed it around to enough people.

DaleDe · 03-20-2008, 01:10 PM

Quote:

Originally Posted by Alisa

I believe so. That's pretty much true of all warranties. If my car has a five year warranty and I sell it after four years, the car doesn't get another five years (an effective nine year warranty). If that were the case I could be driving my auntie's old Dodge Dart Swinger with full warranty coverage if I'd just passed it around to enough people.

Actually many if not most manufacturers provide no warranty except to the original purchaser.

Dale

JSWolf · 03-20-2008, 01:29 PM

Quote:

Originally Posted by DaleDe

Actually many if not most manufacturers provide no warranty except to the original purchaser.

Dale

This is very true. It was just very lucky that Amazon allowed the warranty to be transferred.

But, what if you buy a Kindle as a gift for someone? Surely you could claim that the eBay sale was really a purchase as a gift as long as the seller is willing to go along with that claim.

DaleDe · 03-20-2008, 01:45 PM

Quote:

Originally Posted by JSWolf

This is very true. It was just very lucky that Amazon allowed the warranty to be transferred.

But, what if you buy a Kindle as a gift for someone? Surely you could claim that the eBay sale was really a purchase as a gift as long as the seller is willing to go along with that claim.

I know several companies including Garmin (major gps manufacturer) that explicitly exclude any warranty for anything sold on eBay.

Dale

pilotbob · 03-21-2008, 12:39 PM

Quote:

Originally Posted by DaleDe

Actually many if not most manufacturers provide no warranty except to the original purchaser.

Dale

That is maybe true on some stuff... you need a reciept. Other stuff, they will go by the manufacture date based on the serial number.

For example, recently my's sons laptop hard drive that we bought a circuit city failed. It had a five year warranty. I went on the Segate web site, requested an RMA. They just asked for the serial number, and knew it was a year old... so they replaced it for free. They didn't want any proof or purchase at all.

BOb

dmaul1114 · 03-12-2009, 01:54 PM

You have however much warranty is left (i.e. how long since it was shipped out). i.e. I bought a used Kindle 1 from Craigs list that's about 6 months old, so I if it breaks in the next 6 months I can get it fixed/replaced.

As others said, not every company is like that, but Amazon is.

03-09-2008, 10:16 AM	#1
lowndes Junior Member Posts: 9 Karma: 10 Join Date: Feb 2008 Device: Amazon Kindle	What do eBay buyers do if their Kindle goes bad? What do you eBay buyers do if your Kindle breaks down after a month or two? Did you guys buy an extended warranty? I'd be afraid that I'd be left with a $450-525 paperweight.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle 2 on Ebay	MsAstoria	Amazon Kindle	3	08-05-2010 01:47 PM
Australian Kindle Buyers..	bookoffers	Amazon Kindle	4	04-01-2010 12:26 AM
Kindle Geographic Restrictions On US Website - Against US Buyers	poohbear_nc	News	286	12-04-2009 07:15 AM
Took the plunge, Got a Kindle 1 on ebay!	palex481	Amazon Kindle	15	03-18-2009 05:50 AM
Kindle offered on eBay!	delphidb96	Amazon Kindle	26	12-05-2007 12:50 PM

03-10-2008, 12:29 PM	#4
mhaas2 Junior Member Posts: 5 Karma: 10 Join Date: Mar 2008 Location: Downingtown, PA Device: Kindle & Axim X51V	I have been down this road. My new Kindle's display packed it up after 2 hours. I called Amazon support and they are sending me a replacement. They do need the original order number, but they were able to look it up based on the name of the original purchaser. All in all it took 15 mins. on the phone. Replacement time was not quoted but he did say it would be more than a week, less than a month, as warranties are getting priority. I wanted this for a cruise I am leaving on at the end of this week, so I ebay'd another. I figure I can sell the replacement one.

03-20-2008, 11:36 AM	#5
JSWolf Resident Curmudgeon Posts: 74,455 Karma: 129358310 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	So from what I gather the Kindle warranty is based on when the original purchaser purchased it and not when you've actually received it regardless of how long ago it was purchased right? So if the original purchaser purchased the Kindle a month ago, you lose a month worth or warranty?

03-20-2008, 12:58 PM	#6
Alisa Gadget Geek Posts: 2,324 Karma: 22221 Join Date: Aug 2007 Device: Paperwhite, Kindle 3 (retired), Skindle 1.2 (retired)	I believe so. That's pretty much true of all warranties. If my car has a five year warranty and I sell it after four years, the car doesn't get another five years (an effective nine year warranty). If that were the case I could be driving my auntie's old Dodge Dart Swinger with full warranty coverage if I'd just passed it around to enough people.

03-12-2009, 01:54 PM	#11
dmaul1114 Wizard Posts: 2,300 Karma: 1121709 Join Date: Feb 2009 Device: Amazon Kindle 1	You have however much warranty is left (i.e. how long since it was shipped out). i.e. I bought a used Kindle 1 from Craigs list that's about 6 months old, so I if it breaks in the next 6 months I can get it fixed/replaced. As others said, not every company is like that, but Amazon is.

Advert

Advert