09-27-2010, 01:48 AM | #1 |
Junior Member
Posts: 3
Karma: 10
Join Date: Sep 2010
Device: PB360
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Is there a physical presence in NYC?
I've sent my parents a PB360 as a gift, and they're having problems with it now... The local distributor (in Israel) refuses to help as it was not bought through them, so they want to have it fixed in the US when they come to visit. Is there a place in NYC they can go to to have it handled?
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09-27-2010, 02:08 AM | #2 |
Enjoying the show....
Posts: 14,270
Karma: 10462843
Join Date: Jun 2008
Location: Arizona
Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir
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Welcome to MobileRead, vinvin.
Hopefully someone will step in soon with suggestions. It might help to be more specific with what sort of problems you are having? |
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09-27-2010, 02:29 PM | #3 | |
Addict
Posts: 203
Karma: 502
Join Date: Mar 2010
Location: St. Louis, MO
Device: PB 360, PB 602, PB IQ
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Quote:
email: service@pocketbook-usa.com phone: 1 877 326 0196, ext 2 hours: 8am-6pm CST, Monday to Friday |
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10-01-2010, 01:48 AM | #4 |
Junior Member
Posts: 3
Karma: 10
Join Date: Sep 2010
Device: PB360
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PB360
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10-01-2010, 02:29 AM | #5 | |
Wizard
Posts: 3,450
Karma: 10484861
Join Date: May 2006
Device: PocketBook 360, before it was Sony Reader, cassiopeia A-20
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Quote:
Tell them to: - use different cable - plug cable to different USB port on computer - try plugging the device to different computer - try inserting/removing the SD card - try reseting the device - try restoring the device to factory default state (this wipes all books, bookmarks ... EVERYTHING) This is the last resort. I am pretty sure that owner of the nearest Internet Cafe can help them with most of those tasks when they go in during "slow" hours, ask nicely, look hopeless enough, and pay for one hour of PC use. If nothing of the above works they can purchase a microSD card and a card reader and get books on the device this way. You can send them MIcroSD card with books stuck between two pieces of cardboard in an envelope by airmail. There are other things they can do, just come back and tell us how the above worked. |
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10-01-2010, 02:28 PM | #6 | |
Addict
Posts: 203
Karma: 502
Join Date: Mar 2010
Location: St. Louis, MO
Device: PB 360, PB 602, PB IQ
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Quote:
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10-05-2010, 01:14 AM | #7 | |
Old Dog Learns New Tricks
Posts: 123
Karma: 142
Join Date: Nov 2006
Location: Maryland USA
Device: Sony PRS-500,PocketBook 301, Sony 650
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Quote:
I don't remember if it makes a difference whether the reader is first turned on or not. Maybe try both ways. I just[last night] went through the no connection exercise. Finally found problem was the cable not fitting tightly. Changed cable no problem. Tried all kinds of Windows 7 esoteric solutions first such as clearing caches, changing drive letters in registry and others suggested on the net.DUH! |
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10-08-2010, 01:47 PM | #8 | |
Junior Member
Posts: 3
Karma: 10
Join Date: Sep 2010
Device: PB360
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Thanks!
Quote:
Thanks for the help and suggestions though! |
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10-08-2010, 04:08 PM | #9 |
Addict
Posts: 203
Karma: 502
Join Date: Mar 2010
Location: St. Louis, MO
Device: PB 360, PB 602, PB IQ
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