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Old 10-11-2009, 03:36 AM   #1
awx
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Bought .lrx books, can't authorize PRS-600 from store

As a test for my new reader, I bought a couple of books from Sony's store which ended up being .lrx format. Despite some weird behaviour in the Sony Library 3.0, the books were purchased easily and I can read them on the PC. But when I try to drag them onto the Reader, it tells me that I need to authorize it and asks me to log in. But the login fails and I can't get it to complete. The error message is "Unable to access eBook store. Check your network settings... -5"

Now I'm stuck with books I can't read.

Is there anything I can do to fix this?

Had I known the books were not in epub format I would have never bothered.
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Old 10-11-2009, 04:06 AM   #2
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Quote:
Originally Posted by awx View Post
As a test for my new reader, I bought a couple of books from Sony's store which ended up being .lrx format. Despite some weird behaviour in the Sony Library 3.0, the books were purchased easily and I can read them on the PC. But when I try to drag them onto the Reader, it tells me that I need to authorize it and asks me to log in. But the login fails and I can't get it to complete. The error message is "Unable to access eBook store. Check your network settings... -5"

Now I'm stuck with books I can't read.

Is there anything I can do to fix this?

Had I known the books were not in epub format I would have never bothered.
Quick question - have you restarted your computer and tried logging into the Sony Store again? Have you attempted to reset your password, or tried logging in through the Sony Ebook Store website to confirm the password works? Also, if you log into the Sony Ebook Store through EBL, have you gone into "My Account" to authorize new devices while the PRS-600 was hooked up, so that you could authorize it? I think the latter part's in the manual on page 38.

http://www.sonystyle.com/wcsstore/So...set-166216.pdf
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Old 10-11-2009, 04:38 AM   #3
cliffandy
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I have a similar problem only that I can get it on the reader but it gives me a 'protected' message when I try to open it on the reader.
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Old 10-11-2009, 06:23 AM   #4
FranknT
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Just a quick thought have you upgraded the firmware for the Reader ?
Adress below

http://support.sony-europe.com/dna/p...n_GB&m=PRS-600
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Old 10-11-2009, 06:41 AM   #5
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Hi and welcome to the forum!

It happened to me too when I tried to register the 600. Apparently they didn't fix the glitch... The best way to proceed is to go under "My Account" in EBL and then go a bit down, where you'll find the link for the devices.
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Old 10-11-2009, 10:35 AM   #6
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Haesslich, I had tried everything you mentioned except restarting my computer. I had ejected the Reader from the Library/Store, restarted the Library/Store, relogged in but nothing worked.

And the firmware was updated several days ago.

Quote:
Originally Posted by Juliette View Post
It happened to me too when I tried to register the 600. Apparently they didn't fix the glitch... The best way to proceed is to go under "My Account" in EBL and then go a bit down, where you'll find the link for the devices.
This worked for me.
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Old 10-11-2009, 11:11 AM   #7
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Quote:
Originally Posted by awx View Post
Haesslich, I had tried everything you mentioned except restarting my computer. I had ejected the Reader from the Library/Store, restarted the Library/Store, relogged in but nothing worked.

And the firmware was updated several days ago.


This worked for me.
I'm glad it worked! They really should fix it, it's annoying have a nice reading time!
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Old 10-11-2009, 08:36 PM   #8
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Quote:
Originally Posted by awx View Post
Haesslich, I had tried everything you mentioned except restarting my computer. I had ejected the Reader from the Library/Store, restarted the Library/Store, relogged in but nothing worked.

And the firmware was updated several days ago.


This worked for me.
Quote:
Originally Posted by Haesslich View Post
Also, if you log into the Sony Ebook Store through EBL, have you gone into "My Account" to authorize new devices while the PRS-600 was hooked up, so that you could authorize it? I think the latter part's in the manual on page 38.

http://www.sonystyle.com/wcsstore/So...set-166216.pdf
Given that the second half of my post was the solution Juliette suggested, it doesn't look like you tried everything I posted.
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Old 10-11-2009, 09:18 PM   #9
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Quote:
Originally Posted by Haesslich View Post
Given that the second half of my post was the solution Juliette suggested, it doesn't look like you tried everything I posted.
It does when you read from the bottom of the thread to the top.
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Old 10-11-2009, 11:34 PM   #10
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Quote:
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It does when you read from the bottom of the thread to the top.
Well, you weren't the only one who missed that, so it's no big deal. Glad to see you got it authorized, though - I've had similar issues with MobiPocket-enabled devices (PDA's), so the automated method here is a step up.
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Old 10-12-2009, 11:42 AM   #11
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Sony still needs to put a lot of work into that Library/Store software. I still can't access any of the free Google books from the store.
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Old 10-27-2009, 01:29 PM   #12
bazil494
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Hi guys,

I joined this forum especially to say thank you. My device is fully authorized now. It was very easy when I clicked on "My Account" and fixed it from there.

Cheers,
Bazil
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