12-03-2008, 11:06 AM | #1 |
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Unable to connect to Sony eBook Store
I've had my PRS-500 for years, since it first came out and it performed nicely until about three or four months ago when Sony came out with a new firmware update. Immediately after installing, I was unable to connect to the store. Kept getting an error message saying that I needed to check my Internet connections (and there was a tiny -5 after the message). Spent HOURS and DAYS (I'm not kidding) with Sony Support which wasn't helpful at all; they tinkered with everything from my Norton to uninstalling and reinstalling . . . what a mess. In fact, the only resolution they finally came up with was that I should uninstall everything then reinstall with the original Sony disc and never upgrade again. That worked for exactly one try--long enough to purchase one book, but that's it. I can access the book store from other computers in the house, just not my own. A tremendous pain--and here I was thinking of upgrading to the 505! Any suggestions? I'm pissed. |
12-03-2008, 12:29 PM | #2 | |
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That said, why not just go back to the previous version... if it worked for you? BOb |
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12-03-2008, 12:38 PM | #3 |
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My first inclination would be to check your firewall settings, so as to allow Ebook Library to access the Sony store.
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12-03-2008, 12:45 PM | #4 |
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No, actually there was a firmware update and then they came out with the new software. I uninstalled the old stuff and reinstalled with the new software; that didn't work. Then uninstalled the new software and reinstalled the old with the original disk and that didn't work either.
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12-03-2008, 12:46 PM | #5 |
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As for the firewall settings, I already did that. I've even turned off my firewall and my antivirus protection to see if that would work, but it hasn't. The people at Sony suggested I uninstall my Norton (!) and go with different protection, but that seems rather extreme, especially if turning the thing off doesn't work either.
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12-03-2008, 12:47 PM | #6 |
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Oh, and with the firmware, the support person at Sony apologized; it was supposed to be for the 505 only--though when I got the original notification asking if I'd like to update, it didn't SAY that!
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12-03-2008, 08:47 PM | #7 |
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12-03-2008, 09:48 PM | #8 |
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The later posts in this thread may just be useful:
https://www.mobileread.com/forums/sho...493#post300493 |
12-04-2008, 07:41 AM | #9 |
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12-04-2008, 07:43 AM | #10 | |
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I balk at contacting Sony again . . . Their support is pretty pitiful. Anyway, thank you. |
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12-04-2008, 08:00 AM | #11 | |
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Sigh. This is so frustrating. Given that the store connection works (intermittently) on my husband's laptop, I'll probably use that to download books and transfer to my Reader. But I'm loathe to spend any money on a 505 (or trade in my older Reader) if I'm just going to have this problem again--and reading some of the threads, sounds like that might be the case. It's enough to make you want to be a buy . . . a Kindle . . . . Last edited by saturngirl1701; 12-04-2008 at 08:27 AM. Reason: adding more information |
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