|11-18-2012, 04:23 AM||#16|
Join Date: Dec 2008
Device: Sony PRS-T1
Most of the above apps are actively developed and improved. The developers are often much more accessible than a big company like Sony and users have a much better chance of seeing reported bugs promptly fixed and the features they wish implemented.
I am not being confrontational. Confrontational is when I pull my gun. Argumentative is when I pull the trigger
John Corry in Wild Fire by Nelson DeMille
Last edited by daviddem; 11-18-2012 at 04:39 AM.
|11-19-2012, 02:35 PM||#18|
Join Date: Sep 2009
Location: Brooklyn, NY
Sony's support is all outsourced abroad, so you'll be spending a good amount of time waiting for a human being.
One time I bought a newspaper but it wasn't downloading through the Reader app, so I gave up as I had to go to work. Emailed support about the issue and never got a response. So I just had my credit card company reverse the charges.
Only time I'd bother calling is if my reader was completely unusable and needed replacement.
And there was never any firmware updates to the PRS-650. No font options or anything. So what you buy is what you have.
|11-19-2012, 07:45 PM||#19|
Join Date: Aug 2010
Location: Southwest, USA
Device: Sony 350, T2; KPW, Fire; iPad 4; Nooks
I called Sony support a few weeks ago. The total time of the call was 5 minutes including hold-time, and they resolved the issue. I was pleasantly surprised how smooth it was. I've only used email support one time, but they did respond that day with the answer.
Sony's readers are pretty stable compared to other companies. As others have noted, their firmware upgrades are usually to fix major bugs. Very seldom to they do updates to add features especially if it is an older model.
|11-20-2012, 09:36 AM||#20|
Join Date: Dec 2010
Location: Amsterdam, but I am neapolitan
Device: sony 650 ,T2, samsung 7.7, ipad2
but is also true that Sony is losing a lot of market allegedly,
and innovating procedures could increase their profitability again.
Little software houses update continuosly their great reader software: mantano, ezpdf, repli go reader.. just need few employees that tidy up codes resolving issues, while the returns are major loyality and increased profit.
the consumer probably asks: you do not have the light and want more money so what you can offer me more?
for me are dictionary, but i am a niche case as I need the Dutch dictionary
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