07-28-2008, 09:06 AM | #31 |
Chocolate Grasshopper ...
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So I now have,
a 'new' system. Re-flashed with 708 - as per the instructions from Bookeen. Re-formatted SD card with all my books re-loaded... Let's see what happens - from now on... Geoff (had some problem for a while - connecting the Cybook to the PC locked my PC up!!!) |
07-28-2008, 11:02 AM | #32 |
Wizard
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07-28-2008, 11:20 AM | #33 |
Chocolate Grasshopper ...
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I have the 16 mb-
Yes, it was the 708fmt, newly downloaded from their site this morning, as per their instructions...the size of it was the same as the one the first time around... Geoff |
08-03-2008, 08:22 AM | #34 | |
Chocolate Grasshopper ...
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Quote:
At least it re-started correctly following a reset...nor have I lost last-page memory...but it is still annoying... Geoff.. |
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08-04-2008, 03:36 AM | #35 |
Chocolate Grasshopper ...
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I have now been in the situation where a 'freeze' occurred on a page flip, and my Cybook then refused to re-boot passed one of the two boot screens. I reset and rebooted in total some 8 times and the only way I was successful in getting it to start properly was to remove the SD card.
Once the book was working, it then accepted the SD card and carried on as if nothing had happened... Checking this morning, a chkdsk on both discs yielded no faults on either... Edit: I have been invited, by Bookeen to return my Cybook for evaluation....(what'my goin to read now....) Last edited by GeoffC; 08-04-2008 at 12:55 PM. |
08-13-2008, 10:34 AM | #36 | |
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08-13-2008, 12:08 PM | #37 |
Chocolate Grasshopper ...
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I did.
Dispatched Tuesday 5th. Confirmed arrival Friday 8th. Gist of message ; our technicians are about to look at your device, and will provide feedback shortly..... Wednesday 13th.....email nudge sent, my definition of 'shortly' obviously differs with their's. |
08-14-2008, 05:35 AM | #38 |
Chocolate Grasshopper ...
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Thursday 14th .. reply from Bookeen .....
Sir, When we received your Cybook, the device was perfectly working. That is why our technicians will run more tests in order to understand what was going wrong. We are doing to send back your Cybook as soon as possible. Geoff..... |
08-14-2008, 06:07 AM | #39 | |
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08-14-2008, 07:01 AM | #40 | |
Chocolate Grasshopper ...
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If, after further testing, they find nothing technically wrong, there is little I can do but respect the knowledge of their own product... If upon return I continue to have problems....then we shall see....but even then I am not sure what options I have....If it was a UK product I could cite UK tradings standards and ask for at least a replacement.... Geoff |
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08-14-2008, 07:07 AM | #41 | |
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Quote:
https://www.mobileread.com/forums/showthread.php?t=27145 |
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08-18-2008, 11:22 AM | #42 |
Chocolate Grasshopper ...
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Right - the saga continues....
After having their mitts on my Cybook for a week and a day, I have - this afternoon - received an email from FedEx advising me that they have a shipment leaving Paris today from Bookeen.... This is without any further feedback from Bookeen as to what fault, if any, they managed to discover with the unit.... Surely Bookeen should have advised of their test results before it left them!? Geoff..... |
08-18-2008, 11:40 AM | #43 |
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I'd guess that they were unable to find any specific fault, and they're sending you a new machine. See if it has a new PID when you get it back!
Intermittent faults can be the very devil to try and diagnose. |
08-18-2008, 11:42 AM | #44 | |
Chocolate Grasshopper ...
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That very thought has crossed my mind, but I still think it bad manners to not tell me themselves; leaving it for me to discover the return from the shipping agent.... |
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08-18-2008, 11:45 AM | #45 |
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I completely agree!
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Tags |
boot, firmware, freeze, hang, update |
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