Color Issues with NC power cable / sensitive to touch

MA0984 · 12-30-2010, 05:11 PM

Hello everyone! I'm a newbie to the Nook world, I am so happy to have found this forum!!

I have a quick question regarding the Nook Color's power cable/plug-in port.

I have noticed that everytime I plug my NC to charge or to my computer, the slightest touch will disconnect the NC and make the unloaded/loaded notification sound like 2 or 3 times, even if it's fully plugged in.

Has this happened to anyone else?

Also, I just updated to 1.0.1. and it seems to be less of an issue. But I'm not certain if the update would really make that much of a difference. Perhaps I am being too hopeful? lol.

If it persists, I guess I should call the manufacturer. Anyways, I'm just curious if anyone else has had a similar issue and how you went about it. Thanks in advance!

SCION · 12-30-2010, 05:16 PM

Quote:

Originally Posted by MA0984

Hello everyone! I'm a newbie to the Nook world, I am so happy to have found this forum!!

I have a quick question regarding the Nook Color's power cable/plug-in port.

I have noticed that everytime I plug my NC to charge or to my computer, the slightest touch will disconnect the NC and make the unloaded/loaded notification sound like 2 or 3 times, even if it's fully plugged in.

Has this happened to anyone else?

Also, I just updated to 1.0.1. and it seems to be less of an issue. But I'm not certain if the update would really make that much of a difference. Perhaps I am being too hopeful? lol.

If it persists, I guess I should call the manufacturer. Anyways, I'm just curious if anyone else has had a similar issue and how you went about it. Thanks in advance!

What operating system are you using?

MA0984 · 12-30-2010, 05:26 PM

When you say operating system, you mean on my computer? I have windows 7.

However, this also occurs when it's connected to the power charger on the wall. I just had it happen twice as I was browsing the web here. ahh!

SCION · 12-30-2010, 05:28 PM

Understood. Contact support (B&N) and request a replacement cable.

sandystarr28 · 04-12-2011, 03:07 PM

Same thing happened to me. I contacted B&N. They. Said it is VERY sensitive, and you must always use a light touch when plugging in or removing the power cord. They also warned me NEVER , if at all possible, NEVER READ WHILE IT. IS PLUGGED IN! I found this out the hard way; by the time they checked it, it was so bad it had to be oreplaced...luckily, the kind folks at B&N replaced it for me free of charge, even though I openly admitted purchasing it from Best Buy.Good Luck!

SUSGOD · 04-20-2011, 08:08 PM

Quote:

Originally Posted by MA0984

-snip-

I have noticed that everytime I plug my NC to charge or to my computer, the slightest touch will disconnect the NC and make the unloaded/loaded notification sound like 2 or 3 times, even if it's fully plugged in.

Has this happened to anyone else?

-snip-

I purchased a Nook Color 3/25/11 and repeatedly had the same problem. After 3 weeks, the NC stopped charging altogether. I brought it back to the B&N store and the sales clerk said the metal USB connector at the end of the cable that plugs into the NC was loose. She wiggled the metal connector with her finger and then gave me a replacement cable free of charge.. I have never had that problem with any other USB cable for any non-B&N device. It appears to be a bad design. The replacement cable has not had a problem. . .yet.

My forefingers are crossed.

Kymmmm · 04-23-2011, 12:27 AM

Mine is similar but as I am in australia I will have to buy a new cable I think. I want a epaper Nook as well as the Color I have now so am thinking I will go through USunlocked or something for the lot at once.
I think they need to work on the hardware side as far as the cable goes. Its a bit ratchety and hard to plug in. Would be nice if it just slid in without having to be so accurate.

Kym

condor · 04-25-2011, 07:29 PM

I'd be more inclined to blame the socket on the NC, am I wrong?

My NC won't charge unless the cable is slightly raised where it connects to the NC. Likewise for using the cable for transmitting data. My NC is about a month old.

_Violet_ · 04-28-2011, 12:40 PM

I am having the same problem. I think it is a design flaw too. I have never had a problem with connecters from other devices. So far it hasn't stopped working and as long as it doesn't I guess I'll put up with it.

wuziq · 01-14-2012, 02:22 PM

hi, i am experiencing the same thing. i would jiggle the cable, and i could tell from my PC that it was disconnecting / connecting.

i initially thought it was the USB port on my NC. it turns out, it actually IS the NC USB cable itself. the simplest way i can describe it is that the inside of the plug on the cable is very "hollow", so it doesn't bind well against the black plastic part inside the port on the NC.

the USB cable for my cell phone has a very similar form factor, yet the inside of the plug on the cable is "narrower", and so has a better bond when plugged into the NC. i can jiggle my cell phone cable all i want, and it stays connected no matter what.

i've taken a picture to show the difference: http://www.flickr.com/photos/wuziq/6696342611/

hope this helps some people resolve the mystery.

pendragginp · 01-20-2012, 08:12 AM

That does help explain it,

12-30-2010, 05:11 PM	#1
MA0984 Junior Member Posts: 2 Karma: 10 Join Date: Dec 2010 Device: Nook Color	Issues with NC power cable / sensitive to touch Hello everyone! I'm a newbie to the Nook world, I am so happy to have found this forum!! I have a quick question regarding the Nook Color's power cable/plug-in port. I have noticed that everytime I plug my NC to charge or to my computer, the slightest touch will disconnect the NC and make the unloaded/loaded notification sound like 2 or 3 times, even if it's fully plugged in. Has this happened to anyone else? Also, I just updated to 1.0.1. and it seems to be less of an issue. But I'm not certain if the update would really make that much of a difference. Perhaps I am being too hopeful? lol. If it persists, I guess I should call the manufacturer. Anyways, I'm just curious if anyone else has had a similar issue and how you went about it. Thanks in advance! Last edited by MA0984; 12-30-2010 at 05:15 PM.

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12-30-2010, 05:26 PM	#3
MA0984 Junior Member Posts: 2 Karma: 10 Join Date: Dec 2010 Device: Nook Color	When you say operating system, you mean on my computer? I have windows 7. However, this also occurs when it's connected to the power charger on the wall. I just had it happen twice as I was browsing the web here. ahh!

12-30-2010, 05:28 PM	#4
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	Understood. Contact support (B&N) and request a replacement cable.

04-12-2011, 03:07 PM	#5
sandystarr28 Junior Member Posts: 1 Karma: 10 Join Date: Apr 2011 Location: Beloit WI USA Device: nook color	Same thing happened to me. I contacted B&N. They. Said it is VERY sensitive, and you must always use a light touch when plugging in or removing the power cord. They also warned me NEVER , if at all possible, NEVER READ WHILE IT. IS PLUGGED IN! I found this out the hard way; by the time they checked it, it was so bad it had to be oreplaced...luckily, the kind folks at B&N replaced it for me free of charge, even though I openly admitted purchasing it from Best Buy.Good Luck!

04-23-2011, 12:27 AM	#7
Kymmmm Connoisseur Posts: 51 Karma: 306 Join Date: Jun 2010 Location: Brisbane. Australia Device: Nook Color and Simple Touch	Mine is similar but as I am in australia I will have to buy a new cable I think. I want a epaper Nook as well as the Color I have now so am thinking I will go through USunlocked or something for the lot at once. I think they need to work on the hardware side as far as the cable goes. Its a bit ratchety and hard to plug in. Would be nice if it just slid in without having to be so accurate. Kym

04-25-2011, 07:29 PM	#8
condor Member Posts: 21 Karma: 10 Join Date: Mar 2011 Device: Nook Color	I'd be more inclined to blame the socket on the NC, am I wrong? My NC won't charge unless the cable is slightly raised where it connects to the NC. Likewise for using the cable for transmitting data. My NC is about a month old.

04-28-2011, 12:40 PM	#9
_Violet_ Junior Member Posts: 3 Karma: 10 Join Date: Apr 2011 Device: Nook Color	I am having the same problem. I think it is a design flaw too. I have never had a problem with connecters from other devices. So far it hasn't stopped working and as long as it doesn't I guess I'll put up with it.

01-14-2012, 02:22 PM	#10
wuziq Junior Member Posts: 1 Karma: 110 Join Date: Jan 2012 Device: nook color	hi, i am experiencing the same thing. i would jiggle the cable, and i could tell from my PC that it was disconnecting / connecting. i initially thought it was the USB port on my NC. it turns out, it actually IS the NC USB cable itself. the simplest way i can describe it is that the inside of the plug on the cable is very "hollow", so it doesn't bind well against the black plastic part inside the port on the NC. the USB cable for my cell phone has a very similar form factor, yet the inside of the plug on the cable is "narrower", and so has a better bond when plugged into the NC. i can jiggle my cell phone cable all i want, and it stays connected no matter what. i've taken a picture to show the difference: http://www.flickr.com/photos/wuziq/6696342611/ hope this helps some people resolve the mystery.

01-20-2012, 08:12 AM	#11
pendragginp Guru Posts: 985 Karma: 4567263 Join Date: May 2009 Location: The End Of The Earth Device: Several	That does help explain it,