Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle


Thread Tools Search this Thread
Old 04-26-2010, 04:01 PM   #1
bzImage doesn't litterbzImage doesn't litter
Posts: 45
Karma: 106
Join Date: Nov 2009
Device: Kindle 2
Great amazon replacement service from Mexico !!!

I live in Mexico city, and here, we are used to the abuse of tech support and the lack of warranty on everything. Down here the companies do their best to not refund a single "peso", it means, once you bought something and it fails... you are on your own.

Dealing with the Amazon tech support was a really nice surprise, first, they gave me a tool free number to call from Mexico city.

I told the Amazon guy that my kindle stopped charging about 5 days ago and i already tried plugging it to different usb ports, tried with another charger and it still don't work.

The tech support guy guide me thru some quick diagnostics and less than 2 minutes after making the call he was sending a replacement kindle for me.

WOW !!!

Im really speechless about the quality of service, the trust in their customers, the speedy and nice service, and the fact that even when im outside the USA it will not cost me a single "peso" to get a replacement even the custom charges are covered by amazon... AMAZING !!

Maybe for you guys in the USA this is "business as usual", but not here, this is top notch customer service for a international customer.

The support representative told me that i can expect my replacement kindle in 2 days..

Thank you Amazon, I will continue to make business with you !
bzImage is offline   Reply With Quote
Old 04-26-2010, 07:55 PM   #2
tulsa has a complete set of Star Wars action figures.tulsa has a complete set of Star Wars action figures.tulsa has a complete set of Star Wars action figures.tulsa has a complete set of Star Wars action figures.tulsa has a complete set of Star Wars action figures.
tulsa's Avatar
Posts: 135
Karma: 488
Join Date: Mar 2010
Location: Tulsa, OK, USA
Device: Kindle 2, Sony PRS 900
What an awesome story!

I've only had to deal with them once. The cover for my Kindle2 broke in the first two weeks. They gave me a credit to my Amazon account. Enough to cover the costs of a new one.
I have to say.. they do pretty good customer service when it comes to the Kindle.
tulsa is offline   Reply With Quote
Old 04-26-2010, 09:11 PM   #3
cheerio6414 began at the beginning.
Posts: 210
Karma: 36
Join Date: Mar 2010
Device: Kindle 2
Great to hear Amazon has great international customer service also
cheerio6414 is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Great service karenr_nz PocketBook 17 03-05-2010 12:48 AM
Great customer service at eBookwise! stoogeswoman Fictionwise eBookwise 2 04-24-2009 07:43 PM
GREAT Astak Customer Service smithno Astak EZReader 0 12-23-2008 06:39 PM
FictionWise Great Store, Horrible Customer Service =X= Deals, Freebies, and Resources (No Self-Promotion) 14 04-25-2008 11:37 AM
Great Sony Connect customer service AndiR Sony Reader 2 05-09-2007 08:23 AM

All times are GMT -4. The time now is 10:45 AM. is a privately owned, operated and funded community.