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Old 12-13-2014, 05:31 PM   #1
BadDeath
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Unhappy H2O bricked?

Hey there!

I just tried to update my Auro H2O via Wifi to the new 3.12 software version. It showed the update screen with its animation and everything looked normal. So the Kobo rebooted and showed something "random".
I tried to restart it after a few minutes (just to ensure that I don't interrupt the update process) and now I guess, it's bricked!

If I press the power button, the light near the button turns on, the screen flashes one/two times white-dark-white, but withtout any screen content. The same with the reset hole.

Any ideas how to rescue him, without opening or use of warranty?

Thank you very much!
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Old 12-13-2014, 06:07 PM   #2
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The first thing to do when this sort of thing happens is to charge it. Even if it was full when you started, it is likely that the battery has been drained a lot. Charge if for a couple of hours and try again.

After that, you can try a factory reset. For a H2O, this is done by:

- Start with a charged battery
- Hold the power button down for at least 20 seconds. This is to ensure the device is completely off.
- Turn it on and quickly tap both bottom corners of the screen at the same time. Tap a few times until something happens.

If that doesn't work, try again but extend the times a bit.

If that doesn't work, then talk to Kobo and claim the warranty.
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Old 12-13-2014, 08:29 PM   #3
BadDeath
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Ok, I tried this now for serveral times - with alternating tapping and simultaneous - with and without power cord. No reaction...

Any other ideas? Maybe to copy an old image on external SD card in hope the device will use this as an "update"? I'm a bit desperate, now

but thank you for your help
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Old 12-14-2014, 03:01 AM   #4
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Look here, maybe can help you:

http://www.kobo.com/help/en-US/artic...r-kobo-ereader
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Old 01-27-2015, 06:50 AM   #5
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The happening of the problem only lies in the system update process is canceled.

Now,
While I use a USB cable charging process, the power light is flashing.
Both the initial charge, and the initial boot, the screen is flashing white and black, and then there are the blank screen.

Through the USB cable to connect the computer, the computer can not find H2O DEVICE DISK.

So i can not use manual methods to restore factory Settings.
But
“- Turn it on and quickly tap both bottom corners of the screen at the same time. Tap a few times until something happens.”
the screen twice white and black,then the power light is flashing.

If anyone I encountered this kind of problem for KOBO aura H2O?

I must return to factory maintenance device?


thanks

Last edited by sbwtxj; 02-01-2015 at 06:07 AM.
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Old 02-03-2015, 10:21 AM   #6
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Manual factory reset
Manual factory reset processes:

Reset #1 - For use on a device that can be powered on
1.Ensure that the device is turned on
2.Straighten a paper clip
3.Open the water proof door at the bottom of the device
4.Very quickly perform 4 basic resets by clicking the internal reset button 4 times
5.A screen will appear asking if you want to perform a factory reset
6.Tap the checkmark icon. You may have to put the device to sleep then back on in order for the screen to respond to touch
7.Complete the device setup after the reset completes

Reset #2 - For use on a device that can or cannot be powered on
1.Press and hold the power button for 5 to 6 seconds to turn it off
2.Press and hold the power button
3.With two fingers, simultaneously and repeatedly tap the bottom corners of the touch screen
4.Continue to tap the corners repeatedly until the device begins to reset
5.Complete the device setup after the reset completes

i use step 2 to life! thanks!!!!!!!!!!!!
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Old 02-24-2017, 10:11 AM   #7
Tyger
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Quote:
Originally Posted by davidfor View Post
The first thing to do when this sort of thing happens is to charge it. Even if it was full when you started, it is likely that the battery has been drained a lot. Charge if for a couple of hours and try again.

After that, you can try a factory reset. For a H2O, this is done by:

- Start with a charged battery
- Hold the power button down for at least 20 seconds. This is to ensure the device is completely off.
- Turn it on and quickly tap both bottom corners of the screen at the same time. Tap a few times until something happens.

If that doesn't work, try again but extend the times a bit.

If that doesn't work, then talk to Kobo and claim the warranty.
Does one hold the power button down while tapping the bottom corners of the screen?
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Old 02-24-2017, 08:43 PM   #8
davidfor
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Quote:
Originally Posted by Tyger View Post
Does one hold the power button down while tapping the bottom corners of the screen?
Yes, you do. You found a very old version of the instructions. When I have posted them since, I have been clearer. I have just added the instructions to the Wiki.
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Old 02-25-2017, 12:03 PM   #9
Tyger
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Thank you, so much!! It worked.
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Old 03-10-2017, 02:09 AM   #10
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For what it's worth I recovered my H20 using reset #2 from above and all I had to do was power on the device and tap in the corners a few times, I did not have to hold down the power button while tapping in the corners.

Good advise, thank you.
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