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Old 08-15-2017, 01:17 PM   #1
Philippe D.
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Join Date: Jun 2017
Device: Kobo Aura H2o
Unable to connect Kobo to computer via USB

My Kobo Aura H2O doesn't seem to connect to my computer - when I plug it in, it asks whether it should connect (so the USB cable works), but then nothing happens - I tried connecting to Calibre, to Kobo Desktop, to Adobe Digital Edition, and none of them seem to see the Kobo device. It also doesn't appear as a device under Windows.

I'm running Windows 7 on the computer, and the Kobo is running firmware 4.5.9587 - it upgraded it a few days ago, when I shortly activated the Wifi to download a book; this was the very first time I activated the Wifi since the day I bought the device (and I had not tried to connect the Kobo to a computer since this update; I was away from home so no computer).

Any chance that downgrading the firmware would solve the issue? (I am actually not sure how to do that)
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Old 08-15-2017, 01:31 PM   #2
Philippe D.
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Posts: 61
Karma: 467896
Join Date: Jun 2017
Device: Kobo Aura H2o
Hmm, quick update: it seems it was just a problem with the USB cable. I plugged in a different one (there are waaay to many cables connected to this computer), and it was correctly recognized by the PC.
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Old 08-18-2017, 01:28 PM   #3
GypsyJon
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Location: Atlanta, GA USA
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Kobo to Computer

Mine will only connect if I use the USB cable that came with the Kobo and plug it directly into the computer, not through a USB hub.
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Old 08-20-2017, 11:48 AM   #4
Philippe D.
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Posts: 61
Karma: 467896
Join Date: Jun 2017
Device: Kobo Aura H2o
In fact, the cable that worked in my case was the original Kobo cable, and plugged directly into the computer. I hope I'll still be able to connect it in case I ever lose the cable.
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