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Old 11-01-2011, 04:47 PM   #1
brettm
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Oh no....preorder cancelled but credit card has been charged

I was one of the group who cancelled their preorder and picked it up locally. I have the confirmation email of the cancellation yet they charged my card. Am I the only one?
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Old 11-01-2011, 05:09 PM   #2
janstone
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Nope! Me too! The charge went thru this morning and guess what arrived at the door today!!!! Well, my daughter is now getting a Kobo Vox for Christmas. One problem solved.
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Old 11-01-2011, 05:12 PM   #3
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They had probably already charged the card. If they charged it they then have to credit it back it could take a couple days to show. Mine shows teh same thing - a charge on the 27th. If the credit doesn't show up in a couple days I will call them.
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Old 11-01-2011, 05:16 PM   #4
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Originally Posted by brettm View Post
I was one of the group who cancelled their preorder and picked it up locally. I have the confirmation email of the cancellation yet they charged my card. Am I the only one?
Update. Minutes after i email Kobo I got a call from a Kobo rep Darrell ( the guy who never sleeps) and is taking care of the charges. And I will send back the unit prepaid.

Kudos to Kobo.

Brett
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Old 11-01-2011, 05:21 PM   #5
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Did any of you get a 'processing' or 'shipping' email? I haven't, but I am wondering if I should check my card to see if it was charged anyway...
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Old 11-01-2011, 05:28 PM   #6
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Did any of you get a 'processing' or 'shipping' email? I haven't, but I am wondering if I should check my card to see if it was charged anyway...
I do not recall getting an email but checking my account from time to time I noticed my order was pending. I would check your account as it seems the preorders are arriving.
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Old 11-01-2011, 09:19 PM   #7
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How do you do this? I don't expect mine for a bit yet but can't see where to check status. My purchase history just shows books.
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Old 11-01-2011, 09:28 PM   #8
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How do you do this? I don't expect mine for a bit yet but can't see where to check status. My purchase history just shows books.
Mine too - and nothing charged to my card yet.
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Old 11-02-2011, 11:46 PM   #9
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Same with me, no charge yet.
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