factory reset not helping

bradstone · 08-29-2011, 04:38 AM

I love my kobo, I used to hammer it, infact, untill I got one, I didn't realise that I actually do love to read (I just didn't like reading fiction)

anyway, my kobo has stopped working properly, i turn it on, and it has a splash screen, and the loading bars come up, but that's it, after that it just freezes.

I tried factory resets, and charging it but all it ever did was run to the load screen, and stay there.

now however, when I put it on to power, the screen constantly just flashes black and off and the power light flashes too.

any ideas?

I've had it for a while, I reckon the warranty would be void, not that it matters, the bookstore chain I bought it from are closed down...

HarleyB · 08-29-2011, 05:11 AM

What Kobo do you have? The original Kobo, the Wifi Kobo or the Touch?
How long is a while? The Kobos have a 12 month warranty from Kobo so even though the chain you purchased it from (Borders maybe?) has closed down Kobo is still there.

Have you contacted Kobo?

PeterT · 08-29-2011, 06:53 AM

Try leaving it plugged in to charge for few hours.

And DO try getting in touch with Kobo via official routes (ie http://kobo.zendesk.com/home )

mfowler413 · 08-29-2011, 09:28 AM

See if this helps. I had to reinstall the software. Kobo was no help!

https://www.mobileread.com/forums/sho...d.php?t=145688

08-29-2011, 04:38 AM	#1
bradstone Junior Member Posts: 1 Karma: 10 Join Date: Aug 2011 Device: kobo	factory reset not helping I love my kobo, I used to hammer it, infact, untill I got one, I didn't realise that I actually do love to read (I just didn't like reading fiction) anyway, my kobo has stopped working properly, i turn it on, and it has a splash screen, and the loading bars come up, but that's it, after that it just freezes. I tried factory resets, and charging it but all it ever did was run to the load screen, and stay there. now however, when I put it on to power, the screen constantly just flashes black and off and the power light flashes too. any ideas? I've had it for a while, I reckon the warranty would be void, not that it matters, the bookstore chain I bought it from are closed down...

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08-29-2011, 05:11 AM	#2
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	What Kobo do you have? The original Kobo, the Wifi Kobo or the Touch? How long is a while? The Kobos have a 12 month warranty from Kobo so even though the chain you purchased it from (Borders maybe?) has closed down Kobo is still there. Have you contacted Kobo?

08-29-2011, 06:53 AM	#3
PeterT Grand Sorcerer Posts: 12,607 Karma: 74358024 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Try leaving it plugged in to charge for few hours. And DO try getting in touch with Kobo via official routes (ie http://kobo.zendesk.com/home )

08-29-2011, 09:28 AM	#4
mfowler413 Junior Member Posts: 9 Karma: 100 Join Date: Jan 2011 Location: Iowa Device: BeBook Neo, Kindle 3, Kobo Original	See if this helps. I had to reinstall the software. Kobo was no help! https://www.mobileread.com/forums/sho...d.php?t=145688

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