JBL repair/replacement

quickgrayfox · 01-30-2011, 12:42 PM

Anyone out there know whether these people are still in business? On 12/28 I shipped a JBL the the NY facility for replacement due to screen flickering. I packaged it as instructed and had the product return code printed on the outside of the box as instructed. Checked with the USPS and found the package was received on 01/03 and I have not heard a word since.

I have written them 3 times and have not even had an automated response. I'd like to know what the status is on the replacement or repair of the unit I returned. I liked the unit and have now done without for over a month.

MmavisO · 01-30-2011, 03:31 PM

I've never tried it (or needed to), but I've heard that if you post at the Jetbook forums http://www.ectaco.com/forums/show/185.page there's an employee who monitors and responds very quickly to issues like this.

Here is the email address of the guy at the forums. He's an account executive, whatever that means, but he does seem to take an interest and respond, from what I can see on the forums: Jerry@ectaco.com

wandalynn · 01-30-2011, 03:33 PM

If it makes you feel any better (and of course it doesn't) I'm in about the same boat with a nook I RMA'd over 3 weeks ago. This even with the extended warranty. Amazon's Kindle is the only reader that seems to get consistently good customer service reviews. I hope you receive news or your repaired/replaced JBL soon.

Ken Maltby · 01-30-2011, 07:06 PM

There's been a lot of snow in that part of the country.

(I think the west cost stole all that Global Warming, for themselves.)

Luck;
Ken

P.S.; Jerry can check it out for you, he has other things that he does,
like some of the official video pieces, but he is usually pretty responsive.

01-30-2011, 12:42 PM	#1
quickgrayfox ebook addict Posts: 2 Karma: 10 Join Date: Oct 2010 Location: SW VA Device: Jetbook Lite	JBL repair/replacement Anyone out there know whether these people are still in business? On 12/28 I shipped a JBL the the NY facility for replacement due to screen flickering. I packaged it as instructed and had the product return code printed on the outside of the box as instructed. Checked with the USPS and found the package was received on 01/03 and I have not heard a word since. I have written them 3 times and have not even had an automated response. I'd like to know what the status is on the replacement or repair of the unit I returned. I liked the unit and have now done without for over a month.

01-30-2011, 03:31 PM	#2
MmavisO Seeker Posts: 349 Karma: 479648 Join Date: Dec 2008 Location: Liberty, MO USA Device: Asus TF, PB 360, Jetbook Lite	I've never tried it (or needed to), but I've heard that if you post at the Jetbook forums http://www.ectaco.com/forums/show/185.page there's an employee who monitors and responds very quickly to issues like this. Here is the email address of the guy at the forums. He's an account executive, whatever that means, but he does seem to take an interest and respond, from what I can see on the forums: Jerry@ectaco.com Last edited by MmavisO; 01-30-2011 at 05:34 PM. Reason: add email address

01-30-2011, 07:06 PM	#4
Ken Maltby Wizard Posts: 4,465 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	There's been a lot of snow in that part of the country. (I think the west cost stole all that Global Warming, for themselves.) Luck; Ken P.S.; Jerry can check it out for you, he has other things that he does, like some of the official video pieces, but he is usually pretty responsive. Last edited by Ken Maltby; 01-30-2011 at 07:12 PM.

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01-30-2011, 03:33 PM	#3
wandalynn Addict Posts: 348 Karma: 805324 Join Date: May 2010 Location: Baja Arizona Device: nook, Aluratek Libre	If it makes you feel any better (and of course it doesn't) I'm in about the same boat with a nook I RMA'd over 3 weeks ago. This even with the extended warranty. Amazon's Kindle is the only reader that seems to get consistently good customer service reviews. I hope you receive news or your repaired/replaced JBL soon.

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