Aura ONE Kobo aura is frozen

hikshin · 03-28-2021, 11:11 AM

My kobo aura one is frozen at this screen. I have tried hard reset but with no success. The computer does not recognize the device. Can someone help me fix it? Thank you.

My youtube video can't play

https://youtu.be/WI1jUbxM0V8

petercreasey · 03-28-2021, 07:43 PM

Hook it up with a wall charger adapter and if it won't respond, leave it charging overnight.

Try a different cable, charger.

hikshin · 03-28-2021, 09:21 PM

I can still turn on / off the computer, the screen shows 5 dots and the language selection is stuck.
Someone talks about brick, I don't know very well.
English is not my language, excuse me for not expressing it clearly.

Quote:

Originally Posted by petercreasey

Hook it up with a wall charger adapter and if it won't respond, leave it charging overnight.

Try a different cable, charger.

davidfor · 03-28-2021, 09:25 PM

Watching the video, the device does not appear to be frozen. It looks more like the touch has stopped working. If it has been opened, you can check all the cables and make sure they are connected correctly. Have you tried other languages? I can see you are touching the top two, but, check whether the touch works further down.

Ensuring the battery is charged is always a good idea. But, from the video, again, I think this has happened. And the touch isn't working when plugged in. I suppose it is possible that the battery has just enough power to do the factory reset, but ran out when the language selection screen was displayed. If that is the case, leaving it plugged in for a while should restart it and you can try the setup then. The battery in these are old enough that they might not hold much charge.

The PC is not seeing it as it has to get to the next screen. Once the language is selected, it should prompt for WiFi or PC setup. Selecting the latter would then activate the USB. But, try turning it off and then plugging it in and turning it on. I can't remember if there is a difference in behaviour after a factory reset and it is plugged in when turned on.

The only other thing I can think of is booting from the external SD card. The Aura has fixed internal storage and we cannot image that. But, they can be booted from the external SD card using an image from the Aura H2O. That would help to test if it the touch failing or something else. I can supply the image if you want to try.

hikshin · 03-29-2021, 04:37 AM

Can you send to me an image from the Aura H2O? I want to try, I hope it works.
Thank you, I appreciate your help.

Quote:

Originally Posted by davidfor

Watching the video, the device does not appear to be frozen. It looks more like the touch has stopped working. If it has been opened, you can check all the cables and make sure they are connected correctly. Have you tried other languages? I can see you are touching the top two, but, check whether the touch works further down.

Ensuring the battery is charged is always a good idea. But, from the video, again, I think this has happened. And the touch isn't working when plugged in. I suppose it is possible that the battery has just enough power to do the factory reset, but ran out when the language selection screen was displayed. If that is the case, leaving it plugged in for a while should restart it and you can try the setup then. The battery in these are old enough that they might not hold much charge.

The PC is not seeing it as it has to get to the next screen. Once the language is selected, it should prompt for WiFi or PC setup. Selecting the latter would then activate the USB. But, try turning it off and then plugging it in and turning it on. I can't remember if there is a difference in behaviour after a factory reset and it is plugged in when turned on.

The only other thing I can think of is booting from the external SD card. The Aura has fixed internal storage and we cannot image that. But, they can be booted from the external SD card using an image from the Aura H2O. That would help to test if it the touch failing or something else. I can supply the image if you want to try.

davidfor · 03-29-2021, 08:45 AM

Quote:

Originally Posted by hikshin

Can you send to me an image from the Aura H2O? I want to try, I hope it works.
Thank you, I appreciate your help.

OK, but, you need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.

hikshin · 05-06-2021, 09:43 PM

Quote:

Originally Posted by davidfor

OK, but, you need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.

Hi, davidfor. I enabled pm. Please send it to me. Thank you so much!

03-28-2021, 11:11 AM	#1
hikshin Junior Member Posts: 9 Karma: 10 Join Date: Mar 2021 Device: kobo aura	Kobo aura is frozen My kobo aura one is frozen at this screen. I have tried hard reset but with no success. The computer does not recognize the device. Can someone help me fix it? Thank you. My youtube video can't play https://youtu.be/WI1jUbxM0V8 Last edited by pdurrant; 03-29-2021 at 07:20 AM. Reason: Fixed youtube link

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03-28-2021, 07:43 PM	#2
petercreasey Wizard Posts: 1,149 Karma: 1119516 Join Date: Aug 2009 Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma	Hook it up with a wall charger adapter and if it won't respond, leave it charging overnight. Try a different cable, charger.

03-28-2021, 09:25 PM	#4
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303822 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Watching the video, the device does not appear to be frozen. It looks more like the touch has stopped working. If it has been opened, you can check all the cables and make sure they are connected correctly. Have you tried other languages? I can see you are touching the top two, but, check whether the touch works further down. Ensuring the battery is charged is always a good idea. But, from the video, again, I think this has happened. And the touch isn't working when plugged in. I suppose it is possible that the battery has just enough power to do the factory reset, but ran out when the language selection screen was displayed. If that is the case, leaving it plugged in for a while should restart it and you can try the setup then. The battery in these are old enough that they might not hold much charge. The PC is not seeing it as it has to get to the next screen. Once the language is selected, it should prompt for WiFi or PC setup. Selecting the latter would then activate the USB. But, try turning it off and then plugging it in and turning it on. I can't remember if there is a difference in behaviour after a factory reset and it is plugged in when turned on. The only other thing I can think of is booting from the external SD card. The Aura has fixed internal storage and we cannot image that. But, they can be booted from the external SD card using an image from the Aura H2O. That would help to test if it the touch failing or something else. I can supply the image if you want to try.

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