Dingo 1.13?

Wow - a whole business day and *zero* information about the Dingo-1.13 release... I watched at least 5 enTourage employees log on and off over the course of the afternoon (Snow, nz, PonMan, --dj-- and Zem) and none must have seen this thread.

I emailed TS about a different issue with the big eDGe but mentioned about the Dingo 1.13 update (I wasn't able to note that the earlier posts were about the PE). I got an email back with the info that Dingo 1.13 is only for PE at the moment. But I got no details beyond that (as I also did not ask).

It is now Tuesday afternoon in Japan, Monday night in the US. In the past, updates were announced on this forum by Entourage personnel. Still no word about the nature of the 1.13 update. Is this the new standard of "customer service"?

Originally Posted by Dr. T

The Tube app was fixed with the last update (to 1.11), I believe. If it still isn't working for you, you should contact Tech Support.

Thanks Dr. T it did work before Christmas but not after. I I get an error "sorry, this video cannot be played." I put a service request in this evening.

Regards,

Micheal

Originally Posted by borisb

Wow - a whole business day and *zero* information about the Dingo-1.13 release... I watched at least 5 enTourage employees log on and off over the course of the afternoon (Snow, nz, PonMan, --dj-- and Zem) and none must have seen this thread.

Maybe the enTourage staff are fans of The Tremeloes?

This lack of information about... well, anything... in addition to the problem pointed out by sjarrell make me very, very nervous. I hope we hear something-anything- soon. It would be good to know that enTourage is still alive and that the exemplary customer service we had seen in the past is not slipping (as seen in some current instances).

You guys are on top of it. I don't see the ad about the sale. Interesting that they are not responding at all. Disappointed that there is no update for EE. But am hopeful that if the PE gets updated that the EE is not far behind. My company made an android app that my system is too old for ;o(

[QUOTE=myst;1587509]You guys are on top of it. I don't see the ad about the sale. QUOTE]

Hi Myst. If you're referring to the sale on accessories, we got an emailed advert about that. I think anybody who registered his or her device is on the company email list.

I think she's referring to my post in which I mentioned that the entourage home page still had info about the sale that ended yesterday. They have since taken that screen down.

Originally Posted by Dr. T

I think she's referring to my post in which I mentioned that the entourage home page still had info about the sale that ended yesterday. They have since taken that screen down.

Thnaks for the rescue Dr. T. Scanning through the forum does that to me. --patchy comprehension.

Still nothing about the update. I re-iterate how sad it is that Entourage personnel spend time checking for what they consider to be inappropriate posts on this Forum, yet cannot inform us anywhere, or so it seems, of a software upgrade that is already out there, and has been for 5 days.

What am I missing here? Why is there not a single explanation regarding this upgrade? To me, there are 3 possible explanations

1. Entourage personnel are busy re-arranging the deck chairs on the Titanic (not good)
2. Entourage personnel have decided that explaining software upgrades to the user community represented on this Forum is no longer important (until now, they have always explained) (not good, in my opinion)
3. Entourage personnel are feverishly preparing to roll out Froyo and simply dont have the time to update us about this "relatively minor" upgrade.

So which one is it?

It seems as though #3 is unlikely, as a short explanation couldn't take much more than a few minutes to write.

#2 is my guess. Note that in the past enTourage has had to be prodded to provide release notes on several occasions, so this isn't necessarily a change in policy.

I'm afraid there is more: no updates on the webinars, no response to the Forum, no announcement about Dingo 1.13 (they always announced 1 day before), no explanation at all. This is really not good.

Originally Posted by borisb

#2 is my guess. Note that in the past enTourage has had to be prodded to provide release notes on several occasions, so this isn't necessarily a change in policy.

Originally Posted by sjarrel

I'm afraid there is more: no updates on the webinars, no response to the Forum, no announcement about Dingo 1.13 (they always announced 1 day before), no explanation at all. This is really not good.

While it is true that this may not be a drastic change in policy, it does seem like a marked change in the spirit of customer-centrism and relatively open communication. The only thing we have heard from staffers recently was posted about three weeks ago and had a bit of an antagonistic tone (at least in the way I read it).

If nothing else, the lack of attention to the webinar dates is disconcerting. Do we know if anyone signed up for them? Maybe, if no one signed up, they decided just not to do it? I would find that hard to believe, though...