10-06-2011, 09:35 PM | #1 |
Member
Posts: 13
Karma: 10
Join Date: Dec 2010
Device: Kobo
|
Kobo cannot fix my issue, can you?
Type: Wireless Kobo- less than 1 year old
Firmware: 1.9 Software: Calibre (adobe) I have submited a ticket to Kobo support and been very patient for 14 days while it was sent to level 2 to do nothing. I am amazed at not only the slow response, but lack of understanding once they do respond. Any insight would be nice. Ticket #454916 Issue: I am unable to remove books from the Kobo reader, or add them to the device. I am however able to read the content on the reader without any issues. 1. Kobo reset through the settings 2. Reset the Kobo through the button on the back of the device (multiple times throughout the below steps) 3. Manually deleted every book on the kobo itself. Three of the books would not manually delete, as the Kobo gave an error they where already deleted. Once you plug it into the pc and then unplug it, and it updates, the books are restored 4. Synced through the Kobo software and attempted to download a few free books to the kobo, same result 5. Enabled wireless to try and update through this 6. Manually deleted all of the books through the drive showing through "my computer", they still do not delete once Kobo is unplugged from the pc 7. Utilized Calibre to remove all of the books, no change 8. Utilized Adobe to try to add/remove books, it allows me to add/delete but still the kobo will not update the content 8. Renamed the sqlite file and had it create a new one, no change Last edited by misticaleclipse; 10-07-2011 at 07:17 AM. Reason: To add more information |
10-06-2011, 10:41 PM | #2 |
Grand Sorcerer
Posts: 12,119
Karma: 73448614
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
|
Have you tried a chkdsk on the Kobo?
What O/S are you using on your computer? |
Advert | |
|
10-07-2011, 02:03 AM | #3 |
Nameless Being
|
I suspect (from #3 "pc" and #6 "My Computer") that this person is running a Windows box. Given how poorly stated the post is I'm not going to bet on it. No wonder the Kobo service boys have taken over two weeks and have a "lack of understanding".
After reading the post three times I suspect that the person has a certain quantity of books showing on the Kobo and no matter how he/she tries to add books or delete books from it those books are neither added nor deleted. But it could in the end just be a recipe for chicken soup for all I know. How about re-listing the 9 points in paragraph form rather than Twitter "tweet" form? |
10-07-2011, 07:17 AM | #4 |
Member
Posts: 13
Karma: 10
Join Date: Dec 2010
Device: Kobo
|
So sorry, you are right Shall, I forgot to include the main part of my issue.
I am unable to remove books from the Kobo reader, or add them to the device. I am however able to read the content on the reader without any issues. I have two computers with Windows 7 I am unfamiliar with chkdsk, do you have a link with instructions? Thank you |
10-07-2011, 08:00 AM | #5 | |
eBook Enthusiast
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
Quote:
The Windows 7 equivalent is to run Windows Explorer, right click on the Kobo's drive, and select "Properties". On the "Properties" dialog, select the "Tools" tab, and, under "Error Checking", click the "Check Now" button. |
|
Advert | |
|
10-07-2011, 09:49 AM | #6 |
Grand Sorcerer
Posts: 12,119
Karma: 73448614
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
|
The other thing I am wondering is if there might (somehow) be a recycler bin on the Kobo's drive, and that the Touch is finding material in that.
|
10-07-2011, 10:01 AM | #7 | |
Evangelist
Posts: 482
Karma: 534340
Join Date: Oct 2010
Location: Ottawa/Canada
Device: Kobo Wi-Fi - Kobo Touch - GNex - N7
|
Quote:
One thing that could be tried is formatting the drive then restoring the SQL package (or for that matter, just leave it blank; the device itself should restore it)..not for the faint of heart though.. Last edited by Psyke; 10-07-2011 at 10:15 AM. |
|
10-07-2011, 07:45 PM | #8 | |
Member
Posts: 13
Karma: 10
Join Date: Dec 2010
Device: Kobo
|
Quote:
Thanks Harry, I did a chkdsk on the kobo drive and no issues were found, i also ran i through the dos prompt with the same result I called Kobo support and of course their level 2 does not speak to you over the phone. The level one guy though said he had never heard of the issue before and thought it could be the hardware, but level 2 is still asking me useless questions. |
|
10-07-2011, 09:08 PM | #9 |
Addict
Posts: 305
Karma: 78651
Join Date: May 2010
Location: New Brunswick, Canada
Device: Kobo, Kobo Wifi, Kobo Touch
|
if you run calibre in debug mode the output may provide some insight. You can also run the Kobo desktop from the command line to see debugging information
|
10-08-2011, 11:18 AM | #10 |
Member
Posts: 13
Karma: 10
Join Date: Dec 2010
Device: Kobo
|
Hello timlegge
I ran the debug command in the cmd window and here is what I received. I posted the results below. Can anyone see something wrong? I went into Calibre and deleted the books again after doing this and the same thing happened once i removed it from the pc and the kobo updated the content. All the old books are still there. The "Hockey news", which is automatically setup to transfer in Calibre does not appear on the Kobo. C:\Users\Gateway>calibre-debug -g Starting up... Started up in 1.70500016212 Job: 1 Get device information started DeviceJob: 1 Get device information done, calling callback DeviceJob: 1 Get device information callback returned Job: 2 Get list of books on device started DEBUG: 0.0 Version of firmware: 1.9 Has kepubs: True DEBUG: 0.6 Database Version: 14 Job: 1 Get device information finished No details available. DEBUG: 1.3 Starting get_collections: manual DEBUG: 1.3 Renaming rules: {} DEBUG: 1.3 Formatting template: {value}{category:| (|)} DEBUG: 1.3 Sorting rules: [] DEBUG: 2.2 Commit: Reset ReadStatus list DEBUG: 3.0 Commit: Reset FavouritesIndex list DEBUG: 3.0 Category: Im_Reading id = 1 DEBUG: 3.0 Title: Analog SFF, December 2009 category: Im_Reading DEBUG: 3.2 Commit: Setting ReadStatus List DEBUG: 3.2 Title: The Art of Racing in the Rain category: Im_Reading DEBUG: 3.5 Commit: Setting ReadStatus List DEBUG: 3.5 Title: Black Is the New White category: Im_Reading DEBUG: 3.7 Commit: Setting ReadStatus List DEBUG: 3.7 Title: Boneshaker category: Im_Reading DEBUG: 4.0 Commit: Setting ReadStatus List DEBUG: 4.0 Title: Star Wars: Millenium Falcon category: Im_Reading DEBUG: 4.2 Commit: Setting ReadStatus List DEBUG: 4.2 Title: Star Wars [Fate of the Jedi 1] Outcast category: Im_Re ading DEBUG: 4.4 Commit: Setting ReadStatus List DEBUG: 4.4 Title: Trial by Ice: The True Story of Murder and Survival on the 1871 Polaris Expedition category: Im_Reading DEBUG: 4.6 Commit: Setting ReadStatus List DEBUG: 4.7 USBMS: starting sync_booklists DEBUG: 5.1 USBMS: finished sync_booklists DeviceJob: 2 Get list of books on device done, calling callback DeviceJob: 2 Get list of books on device callback returned Job: 3 Upload 1 books to device:The Hockey News [Sat, 08 Oct 2011] started Device using plugboard epub KOBO None Setting metadata in: The Hockey News [Sat, 08 Oct 2011] at: c:\users\gateway\app data\local\temp\calibre_0.8.21_tmp_7n8pp9\wagykmca ltmpfmt.epub DEBUG: 5.6 USBMS: uploading 1 books Job: 2 Get list of books on device finished No details available. DEBUG: 6.1 USBMS: finished uploading 1 books DeviceJob: 3 Upload 1 books to device:The Hockey News [Sat, 08 Oct 2011] done, c alling callback DeviceJob: 3 Upload 1 books to device:The Hockey News [Sat, 08 Oct 2011] callbac k returned Job: 4 Send metadata to device started DEBUG: 6.4 Starting get_collections: manual DEBUG: 6.4 Renaming rules: {} DEBUG: 6.4 Formatting template: {value}{category:| (|)} DEBUG: 6.4 Sorting rules: [] Job: 3 Upload 1 books to device:The Hockey News [Sat, 08 Oct 2011] finished No details available. DEBUG: 7.1 Commit: Reset ReadStatus list DEBUG: 7.9 Commit: Reset FavouritesIndex list DEBUG: 7.9 Category: Im_Reading id = 1 DEBUG: 7.9 Title: Analog SFF, December 2009 category: Im_Reading DEBUG: 8.1 Commit: Setting ReadStatus List DEBUG: 8.1 Title: The Art of Racing in the Rain category: Im_Reading DEBUG: 8.3 Commit: Setting ReadStatus List DEBUG: 8.3 Title: Black Is the New White category: Im_Reading DEBUG: 8.6 Commit: Setting ReadStatus List DEBUG: 8.6 Title: Boneshaker category: Im_Reading DEBUG: 8.8 Commit: Setting ReadStatus List DEBUG: 8.8 Title: Star Wars: Millenium Falcon category: Im_Reading DEBUG: 9.0 Commit: Setting ReadStatus List DEBUG: 9.0 Title: Star Wars [Fate of the Jedi 1] Outcast category: Im_Re ading DEBUG: 9.2 Commit: Setting ReadStatus List DEBUG: 9.2 Title: Trial by Ice: The True Story of Murder and Survival on the 1871 Polaris Expedition category: Im_Reading DEBUG: 9.4 Commit: Setting ReadStatus List DEBUG: 9.4 USBMS: starting sync_booklists DEBUG: 9.8 USBMS: finished sync_booklists DeviceJob: 4 Send metadata to device done, calling callback DeviceJob: 4 Send metadata to device callback returned Job: 4 Send metadata to device finished No details available. |
10-08-2011, 04:52 PM | #11 |
Member
Posts: 13
Karma: 10
Join Date: Dec 2010
Device: Kobo
|
I forgot to mention there are 43 books on the Kobo, not sure why the debugger is not detecting them all
|
Thread Tools | Search this Thread |
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Help me fix my Kobo | Looler | Kobo Reader | 2 | 07-29-2011 08:48 AM |
Rooted and Cover issue fix (for me) | jhempel24 | Nook Color & Nook Tablet | 0 | 05-18-2011 12:02 AM |
Oh bother. They didn't fix the ePub/PDF library book issue | NNolan | Sony Reader | 31 | 11-05-2010 10:27 PM |
Help me fix my mom's Kobo please! | ficbot | Kobo Reader | 11 | 06-24-2010 05:02 PM |
Fix for kobo not syncing | daveldhu | Kobo Reader | 1 | 06-01-2010 03:29 PM |