Ordered From USA, Been almost a week past expected date

Monkeyrx · 01-26-2018, 02:03 PM

Hi,

First time I have ordered from outside the USA and was wondering if anyone having issue or is familiar with UPS shipping. Right now it shows that there is a Packing slip generated but UPS has yet to receive a actual item. It was suppose to be delivered this past Monday but still no status change. I emailed customer support for the ereader.store but still have not gotten a response other than an automated response. Any suggestions. Thanks!

Boerta · 01-29-2018, 08:10 AM

I assume you ordered from https://ereader-store.de/ aka Booxtor here one the forums?
I'm pretty much in the same boat.

I ordered the max2 on the 11th, the payment got accepted on the 16th, and i got the ups tracking number on the 19th. Nothing has been sent, still.
I got in touch with them early last week, and apparently they got a ton of preorders and are struggling to get them out the door.

I hope i get mine soon.. #fingerscrossed

SnowMuffler · 02-06-2018, 05:56 PM

Did you guys ever get your orders? I'm in the same boat. No replies to emails.

Randy11 · 02-07-2018, 07:17 AM

Quote:

Originally Posted by SnowMuffler

Did you guys ever get your orders? I'm in the same boat. No replies to emails.

Don't be worry. It's not the first time. They are too buzzy ... Your order will be processed.

01-26-2018, 02:03 PM	#1
Monkeyrx Junior Member Posts: 2 Karma: 10 Join Date: Jan 2018 Device: Onyx Boox Max 2	Ordered From USA, Been almost a week past expected date Hi, First time I have ordered from outside the USA and was wondering if anyone having issue or is familiar with UPS shipping. Right now it shows that there is a Packing slip generated but UPS has yet to receive a actual item. It was suppose to be delivered this past Monday but still no status change. I emailed customer support for the ereader.store but still have not gotten a response other than an automated response. Any suggestions. Thanks!

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01-29-2018, 08:10 AM	#2
Boerta Junior Member Posts: 5 Karma: 10 Join Date: Jun 2017 Location: Oslo, Norway Device: none	I assume you ordered from https://ereader-store.de/ aka Booxtor here one the forums? I'm pretty much in the same boat. I ordered the max2 on the 11th, the payment got accepted on the 16th, and i got the ups tracking number on the 19th. Nothing has been sent, still. I got in touch with them early last week, and apparently they got a ton of preorders and are struggling to get them out the door. I hope i get mine soon.. #fingerscrossed

02-06-2018, 05:56 PM	#3
SnowMuffler Enthusiast Posts: 30 Karma: 10 Join Date: Jun 2017 Device: None	Did you guys ever get your orders? I'm in the same boat. No replies to emails.

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