Wifi Kobo Sleep/Power Problem

ModReader · 10-22-2010, 01:17 AM

Not sure if this was already brought up but I just got my new Wifi Kobo and whenever I hit the Power Button there is a 50/50 chance that it goes into OFF mode rather then Sleep mode. Is there something I have to do or is there something mechanical going wrong? Anyone else with this problem? Its the Black model if that helps. I can provide more info if it helps.

Thanks in advance.

EDIT:

Also what is with the double screen resfresh? That never happened on the Kobo 1

Achan · 10-22-2010, 03:51 AM

Could you be holding the button for differing amounts of time? I think a short click is sleep and a long press is power off.

Also, the double screen refresh is to prevent the previous image from showing...the original kobo with older firmware had problems with ghosting...i believe they incorporated that as a way to fix it

JexMcByte · 10-22-2010, 03:59 AM

Looks like the same issue explained here

JCKobo · 10-22-2010, 12:10 PM

This sounds different to me - the device will sleep if you 'tap' the power button or wait 15 minutes. If you hold the power button down for 3 seconds or more it will turn off.

Achan · 10-23-2010, 06:44 AM

Ok, now I have to add that this has happened to me today too where a quick click of the power button led to a power off instead of sleep. Not really a "HUGE" issue, but a bit annoying nonetheless due to reboot time. I still find the lack of 'go to page' the biggest annoyance.

ModReader · 10-23-2010, 03:06 PM

Quote:

Originally Posted by JCKobo

This sounds different to me - the device will sleep if you 'tap' the power button or wait 15 minutes. If you hold the power button down for 3 seconds or more it will turn off.

It seems that this isn't always the case. I definitly make sure I tap the button and not hold it. I'll try to figure out how to cause this every time if possible so you can duplicate it.

Psyke · 10-23-2010, 09:38 PM

I know I've come accross this issue before when I had read this post, and now I can confirm I've experienced it; gave the power a tap and it went to power off instead of sleep. One thing I had done prior is that I was in a book and opened the menu, then tapped the power. I tried to repeat but it kept going to sleep instead..odd.

amo · 10-24-2010, 08:50 PM

I'm having this issue consistently now with all the books and documents I downloaded- not the pre-loaded classics, though. Those still go to sleep with the short tap and wake up again when I re-tap. But everything else, the short tap powers it down. The auto-sleep (after 15 minutes) still works, though. Help?!? Should I just take it back to the Chapters store I got it from, and get it replaced?

amo · 10-25-2010, 08:47 PM

So I just went and exchanged my Kobo for another one, brought it home, loaded up my documents and a couple of library books, and it's got exactly the same problem!! The preloaded books go to sleep just fine with a single tap, but anything I've loaded up myself (epub's or pdf's), a single tap shuts the machine right off. Grrr. What's going on??

JCKobo · 10-25-2010, 09:27 PM

Quote:

Originally Posted by amo

So I just went and exchanged my Kobo for another one, brought it home, loaded up my documents and a couple of library books, and it's got exactly the same problem!! The preloaded books go to sleep just fine with a single tap, but anything I've loaded up myself (epub's or pdf's), a single tap shuts the machine right off. Grrr. What's going on??

Hi - sorry you're having problems. So I can try to reproduce it here, can you confirm that this only happens with DRM-free ePubs and PDFs you copy over yourself, or does it happen with DRM protected ones as well?

Psyke · 10-26-2010, 10:30 AM

JC, can you try something on your side? Take a PDF and convert it to ePub in Calibre and see if you can replicate issue. I seem to think that I'm only experiencing this problem with PDF's I've converted as I don't remember it happening with purchased books from kobobooks. This goes for the auto power off, as well as some bookmarking issues (sometimes will bookmark, sometimes won't).

thanks!
Steph S.

JCKobo · 10-26-2010, 10:35 AM

I tried it a bit last night - it seems to happen randomly with sideloaded ePubs. I've logged a bug with our team to investigate further.

amo · 10-26-2010, 12:00 PM

It still happens with the DRM ones (I assume library books are that?). epub's and pdf's both, not just epub's. And now it's intermittent- sometimes it works, sometimes it doesn't.
Downloading the upgrade this morning didn't make a smidgen of a difference.
Hope you can figure this out and get us a patch for it!

taming · 10-26-2010, 12:43 PM

Does anyone yet know if this happens both when sideloading through Adobe ADE desktop program and Calibre?

JCKobo · 10-26-2010, 10:38 PM

Thanks for your help amo - we didn't find this in our testing, but based on your feedback our team has fixed it and the fix will be in our next firmware update.

For now (and I'm sorry, but this is going to sound weird), if you want to be sure your device is going to sleep, press 'Home' before hitting the power button when reading sideloaded PDFs or ePubs.

10-22-2010, 01:17 AM	#1
ModReader Kobo Posts: 53 Karma: 326 Join Date: Sep 2010 Device: Kobo Aura, Sony PRS-T1, Kobo Wifi	Wifi Kobo Sleep/Power Problem + Double Screen Refresh? Not sure if this was already brought up but I just got my new Wifi Kobo and whenever I hit the Power Button there is a 50/50 chance that it goes into OFF mode rather then Sleep mode. Is there something I have to do or is there something mechanical going wrong? Anyone else with this problem? Its the Black model if that helps. I can provide more info if it helps. Thanks in advance. EDIT: Also what is with the double screen resfresh? That never happened on the Kobo 1 Last edited by ModReader; 10-22-2010 at 01:30 AM.

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10-22-2010, 03:51 AM	#2
Achan Recently Kobofied Posts: 17 Karma: 82 Join Date: Oct 2010 Location: Canada Device: Kobo wifi	Could you be holding the button for differing amounts of time? I think a short click is sleep and a long press is power off. Also, the double screen refresh is to prevent the previous image from showing...the original kobo with older firmware had problems with ghosting...i believe they incorporated that as a way to fix it

10-22-2010, 03:59 AM	#3
JexMcByte Enthusiast Posts: 33 Karma: 10 Join Date: Jul 2010 Location: Brazil Device: Kobo Wifi, New Kindle Paperwhite	Looks like the same issue explained here

10-22-2010, 12:10 PM	#4
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	This sounds different to me - the device will sleep if you 'tap' the power button or wait 15 minutes. If you hold the power button down for 3 seconds or more it will turn off.

10-23-2010, 06:44 AM	#5
Achan Recently Kobofied Posts: 17 Karma: 82 Join Date: Oct 2010 Location: Canada Device: Kobo wifi	Ok, now I have to add that this has happened to me today too where a quick click of the power button led to a power off instead of sleep. Not really a "HUGE" issue, but a bit annoying nonetheless due to reboot time. I still find the lack of 'go to page' the biggest annoyance.

10-23-2010, 09:38 PM	#7
Psyke Evangelist Posts: 482 Karma: 534340 Join Date: Oct 2010 Location: Ottawa/Canada Device: Kobo Wi-Fi - Kobo Touch - GNex - N7	I know I've come accross this issue before when I had read this post, and now I can confirm I've experienced it; gave the power a tap and it went to power off instead of sleep. One thing I had done prior is that I was in a book and opened the menu, then tapped the power. I tried to repeat but it kept going to sleep instead..odd.

10-24-2010, 08:50 PM	#8
amo Teaist Posts: 230 Karma: 74542 Join Date: Oct 2010 Location: British Columbia, Canada Device: Kobo WiFi, Kobo Aura ONE, Android cell phone	I'm having this issue consistently now with all the books and documents I downloaded- not the pre-loaded classics, though. Those still go to sleep with the short tap and wake up again when I re-tap. But everything else, the short tap powers it down. The auto-sleep (after 15 minutes) still works, though. Help?!? Should I just take it back to the Chapters store I got it from, and get it replaced?

10-25-2010, 08:47 PM	#9
amo Teaist Posts: 230 Karma: 74542 Join Date: Oct 2010 Location: British Columbia, Canada Device: Kobo WiFi, Kobo Aura ONE, Android cell phone	So I just went and exchanged my Kobo for another one, brought it home, loaded up my documents and a couple of library books, and it's got exactly the same problem!! The preloaded books go to sleep just fine with a single tap, but anything I've loaded up myself (epub's or pdf's), a single tap shuts the machine right off. Grrr. What's going on??

10-26-2010, 10:30 AM	#11
Psyke Evangelist Posts: 482 Karma: 534340 Join Date: Oct 2010 Location: Ottawa/Canada Device: Kobo Wi-Fi - Kobo Touch - GNex - N7	JC, can you try something on your side? Take a PDF and convert it to ePub in Calibre and see if you can replicate issue. I seem to think that I'm only experiencing this problem with PDF's I've converted as I don't remember it happening with purchased books from kobobooks. This goes for the auto power off, as well as some bookmarking issues (sometimes will bookmark, sometimes won't). thanks! Steph S.

10-26-2010, 10:35 AM	#12
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	I tried it a bit last night - it seems to happen randomly with sideloaded ePubs. I've logged a bug with our team to investigate further.

10-26-2010, 12:00 PM	#13
amo Teaist Posts: 230 Karma: 74542 Join Date: Oct 2010 Location: British Columbia, Canada Device: Kobo WiFi, Kobo Aura ONE, Android cell phone	It still happens with the DRM ones (I assume library books are that?). epub's and pdf's both, not just epub's. And now it's intermittent- sometimes it works, sometimes it doesn't. Downloading the upgrade this morning didn't make a smidgen of a difference. Hope you can figure this out and get us a patch for it!

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10-26-2010, 12:43 PM	#14
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Does anyone yet know if this happens both when sideloading through Adobe ADE desktop program and Calibre?

10-26-2010, 10:38 PM	#15
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	Thanks for your help amo - we didn't find this in our testing, but based on your feedback our team has fixed it and the fix will be in our next firmware update. For now (and I'm sorry, but this is going to sound weird), if you want to be sure your device is going to sleep, press 'Home' before hitting the power button when reading sideloaded PDFs or ePubs.