Re-Purchasing from fictionwise

PieOPah · 12-16-2008, 07:46 AM

Recently I bought 2 books from Fictionwise. It was after the purchase and download that I discovered that the PDF format was horrible on my Sony 505 and I couldn't read it. Due to the DRM, I am unable to do anything to reformat.

I have since found that I can download LIT files and convert these easily enough to look great on my reader.

So, I attempted to purchase the same books again but in a different format. Unfortunately, the sale failed as the site says I already have the books in my bookshelf.

I don't want to create a new account as I was going to use my Micropay account to rebuy the books.

I have sent an E-mail to fictionwise but have heard nothing back from them.

Is there any way that I can get these books in a different format? I am willing to pay for them again but want to keep everything under the same account!

Thank you in advance.

HarryT · 12-16-2008, 08:02 AM

Customer service should be able to sort it for you. Generally takes them 2-3 days to reply.

Dr. Drib · 12-16-2008, 08:07 AM

And....who knows?.....tell them your problem and you might be able to get the .lit version free.

Tell them exactly what you said here: "...the PDF format was horrible on my Sony 505 and I couldn't read it."

It's worth a try.

Don

dogsballs · 12-16-2008, 08:10 AM

surely once you purchase a book you can re-download the same book in different formats. i know i can

HarryT · 12-16-2008, 08:12 AM

Quote:

Originally Posted by dogsballs

surely once you purchase a book you can re-download the same book in different formats. i know i can

With multi-format books you can. Not with secure books.

dogsballs · 12-16-2008, 08:13 AM

bummer

PieOPah · 12-16-2008, 08:36 AM

I have found a way around it...

I have been able to buy a gift certificate using my micropay. I created a new account and redeemed the gift certificate. Bought one of the books with this. Paid for the other.

I have then gift certificated the new balance back to my original account.

I wasn't looking for any freebies and the amount of 'free' micropay that I have received means I can justify paying for one of the books twice. Such a great scheme that I don't feel bad about having paid more than I should - from my bonuses I've been able to buy 3 books!

Great site

Thanks for the advice though

JSWolf · 12-16-2008, 08:39 AM

Can I ask why you purchased PDF in the first place given all the warnings about how bad PDF can be?

PieOPah · 12-16-2008, 08:49 AM

I have previous purchased books from waterstones (UK) which came in epub format. I was naively expecting the same thing when I bout the secure adobe. The epub looks fine for me so didn't expect a problem...

Obviously after I downloaded and loaded onto my reader, the formatting was horrible!

HarryT · 12-16-2008, 09:07 AM

Sorry to sound like a "broken record", but PDF IS NOT AN EBOOK FORMAT

.

PieOPah · 12-16-2008, 09:09 AM

Since I am new to this scene, I am also fairly naive... I have learned enough to stop me 'wasting' any more money.

I should have read up more on what I was purchasing in the first place. I also wrongly assumed that I would be able to convert the file if I needed to.

Now I know to only buy LIT files which I can then convert to LRF

curlygirl · 12-16-2008, 09:24 AM

I agree, LIT would be the best format that works for me, followed by MOBI.

tompe · 12-16-2008, 10:25 AM

Quote:

Originally Posted by PieOPah

So, I attempted to purchase the same books again but in a different format. Unfortunately, the sale failed as the site says I already have the books in my bookshelf.

This must be a bug and you should report it as a bug. Why should you not be allowed to buy a book in different formats?

PieOPah · 12-16-2008, 10:30 AM

I don't think it is a bug, I think it is to stop people accidentally purchasing the same book. I think that instead of completely stopping you it should instead warn you that you already have the title, you should then be told of the format you have it in then given the option to purchase it in a different format.

VillageReader · 12-16-2008, 10:35 AM

I think they give you the warning but if you want to purchase them again in a different format the site should let you. I think the warning is to avoid doing what I do periodically, forget I already have a copy.

Just ignore the warning, continue with the transaction and see what happens.

12-16-2008, 07:46 AM	#1
PieOPah Addict Posts: 398 Karma: 914 Join Date: Oct 2008 Location: UK Device: Sony PRS-505	Re-Purchasing from fictionwise Recently I bought 2 books from Fictionwise. It was after the purchase and download that I discovered that the PDF format was horrible on my Sony 505 and I couldn't read it. Due to the DRM, I am unable to do anything to reformat. I have since found that I can download LIT files and convert these easily enough to look great on my reader. So, I attempted to purchase the same books again but in a different format. Unfortunately, the sale failed as the site says I already have the books in my bookshelf. I don't want to create a new account as I was going to use my Micropay account to rebuy the books. I have sent an E-mail to fictionwise but have heard nothing back from them. Is there any way that I can get these books in a different format? I am willing to pay for them again but want to keep everything under the same account! Thank you in advance.

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12-16-2008, 08:02 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Customer service should be able to sort it for you. Generally takes them 2-3 days to reply.

12-16-2008, 08:07 AM	#3
Dr. Drib Grand Sorcerer Posts: 44,730 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	And....who knows?.....tell them your problem and you might be able to get the .lit version free. Tell them exactly what you said here: "...the PDF format was horrible on my Sony 505 and I couldn't read it." It's worth a try. Don

12-16-2008, 08:10 AM	#4
dogsballs Zealot Posts: 109 Karma: 509332 Join Date: Aug 2008 Device: sony psr-505	surely once you purchase a book you can re-download the same book in different formats. i know i can

12-16-2008, 08:13 AM	#6
dogsballs Zealot Posts: 109 Karma: 509332 Join Date: Aug 2008 Device: sony psr-505	bummer

12-16-2008, 08:36 AM	#7
PieOPah Addict Posts: 398 Karma: 914 Join Date: Oct 2008 Location: UK Device: Sony PRS-505	I have found a way around it... I have been able to buy a gift certificate using my micropay. I created a new account and redeemed the gift certificate. Bought one of the books with this. Paid for the other. I have then gift certificated the new balance back to my original account. I wasn't looking for any freebies and the amount of 'free' micropay that I have received means I can justify paying for one of the books twice. Such a great scheme that I don't feel bad about having paid more than I should - from my bonuses I've been able to buy 3 books! Great site Thanks for the advice though

12-16-2008, 08:39 AM	#8
JSWolf Resident Curmudgeon Posts: 73,845 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Can I ask why you purchased PDF in the first place given all the warnings about how bad PDF can be?

12-16-2008, 08:49 AM	#9
PieOPah Addict Posts: 398 Karma: 914 Join Date: Oct 2008 Location: UK Device: Sony PRS-505	I have previous purchased books from waterstones (UK) which came in epub format. I was naively expecting the same thing when I bout the secure adobe. The epub looks fine for me so didn't expect a problem... Obviously after I downloaded and loaded onto my reader, the formatting was horrible!

12-16-2008, 09:07 AM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sorry to sound like a "broken record", but PDF IS NOT AN EBOOK FORMAT .

12-16-2008, 09:09 AM	#11
PieOPah Addict Posts: 398 Karma: 914 Join Date: Oct 2008 Location: UK Device: Sony PRS-505	Since I am new to this scene, I am also fairly naive... I have learned enough to stop me 'wasting' any more money. I should have read up more on what I was purchasing in the first place. I also wrongly assumed that I would be able to convert the file if I needed to. Now I know to only buy LIT files which I can then convert to LRF

12-16-2008, 09:24 AM	#12
curlygirl Member Posts: 21 Karma: 10 Join Date: May 2008 Device: Hanlin V3	I agree, LIT would be the best format that works for me, followed by MOBI.

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12-16-2008, 10:30 AM	#14
PieOPah Addict Posts: 398 Karma: 914 Join Date: Oct 2008 Location: UK Device: Sony PRS-505	I don't think it is a bug, I think it is to stop people accidentally purchasing the same book. I think that instead of completely stopping you it should instead warn you that you already have the title, you should then be told of the format you have it in then given the option to purchase it in a different format.

12-16-2008, 10:35 AM	#15
VillageReader Evangelist Posts: 430 Karma: 2718 Join Date: May 2006 Device: Iliad	I think they give you the warning but if you want to purchase them again in a different format the site should let you. I think the warning is to avoid doing what I do periodically, forget I already have a copy. Just ignore the warning, continue with the transaction and see what happens.