Kindle 3's a and s keys not working

offgrey · 12-19-2011, 10:48 AM

I don't know why but for some reason, my Kindle's a and s keys suddenly stopped working. I'm pretty sure it was working a few days ago, as I had just annotated a book then. Now, they're not working. What gives? I'm pretty sure the kindle didn't get wet or anything. All the other keys are working fine.

Thank you!

Shack70 · 12-19-2011, 11:09 AM

How old is it? Call Amaozn support

HarryT · 12-19-2011, 11:10 AM

Quote:

Originally Posted by Shack70

How old is it? Call Amaozn support

No, call KINDLE support. They are a different department, and will give you a lot more help than the general Amazon support will.

desertgrandma · 12-19-2011, 11:26 AM

Go here :

http://www.amazon.com/gp/help/custom...deId=200127470

Click on the contact us button, sign into your account and choose the call me feature.

Someone will call you back almost immediately.

Let us know what they say.

offgrey · 12-19-2011, 12:05 PM

Unfortunately, I don't live in the United States. I'm actually from the Philippines. I will use the email option. I'll let you know what happens.

offgrey · 12-20-2011, 07:07 AM

Hi! I used the chatting option for the contact us thing on the Kindle customer support. The CSR managed to create a replacement order for the new Kindle they're sending over. No charges at all, and they're even sending it over through priority shipping. They said it'd arrive before the 28th, but considering it's the holiday season, I'm guessing it'll arrive later. They're also not requiring me to send my old kindle back. So I guess I have a new one and one that is slightly malfunctioning (?).

Shack70 · 12-20-2011, 10:02 AM

Yeah for Kindle/Amazon support!

luvshihtzu · 12-20-2011, 08:56 PM

When I have had a malfunctioning Kindle, Amazon Customer Service sends a new one and then I have to send my broken one back to them. Otherwise, I get charged the full replacement price for the replacement unit.

HarryT · 12-21-2011, 04:45 AM

Quote:

Originally Posted by luvshihtzu

When I have had a malfunctioning Kindle, Amazon Customer Service sends a new one and then I have to send my broken one back to them. Otherwise, I get charged the full replacement price for the replacement unit.

That's because you're in the US. If you're in a more out-of-the-way place like the Philippines, it's not worth it for Amazon to pay for shipment both ways.

12-19-2011, 10:48 AM	#1
offgrey Junior Member Posts: 3 Karma: 10 Join Date: Dec 2011 Device: Amazon Kindle	Kindle 3's a and s keys not working I don't know why but for some reason, my Kindle's a and s keys suddenly stopped working. I'm pretty sure it was working a few days ago, as I had just annotated a book then. Now, they're not working. What gives? I'm pretty sure the kindle didn't get wet or anything. All the other keys are working fine. Thank you!

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12-19-2011, 11:09 AM	#2
Shack70 Guru Posts: 775 Karma: 1043626 Join Date: Dec 2010 Location: York, Pa Device: Kindle Fire 10", Honor 8 Android Phone	How old is it? Call Amaozn support

12-19-2011, 11:26 AM	#4
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Go here : http://www.amazon.com/gp/help/custom...deId=200127470 Click on the contact us button, sign into your account and choose the call me feature. Someone will call you back almost immediately. Let us know what they say.

12-19-2011, 12:05 PM	#5
offgrey Junior Member Posts: 3 Karma: 10 Join Date: Dec 2011 Device: Amazon Kindle	Unfortunately, I don't live in the United States. I'm actually from the Philippines. I will use the email option. I'll let you know what happens.

12-20-2011, 07:07 AM	#6
offgrey Junior Member Posts: 3 Karma: 10 Join Date: Dec 2011 Device: Amazon Kindle	Hi! I used the chatting option for the contact us thing on the Kindle customer support. The CSR managed to create a replacement order for the new Kindle they're sending over. No charges at all, and they're even sending it over through priority shipping. They said it'd arrive before the 28th, but considering it's the holiday season, I'm guessing it'll arrive later. They're also not requiring me to send my old kindle back. So I guess I have a new one and one that is slightly malfunctioning (?).

12-20-2011, 10:02 AM	#7
Shack70 Guru Posts: 775 Karma: 1043626 Join Date: Dec 2010 Location: York, Pa Device: Kindle Fire 10", Honor 8 Android Phone	Yeah for Kindle/Amazon support!

12-20-2011, 08:56 PM	#8
luvshihtzu Groupie Posts: 194 Karma: 39390 Join Date: Sep 2009 Location: Tucson, Arizona Device: Kindle DX Graphite, Sony 950 and iPad	When I have had a malfunctioning Kindle, Amazon Customer Service sends a new one and then I have to send my broken one back to them. Otherwise, I get charged the full replacement price for the replacement unit.

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